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Builders FirstSource · 2 hours ago

Inside Sales Representative/ Windows

Steamboat Springs, CO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Builders FirstSource is America’s largest supplier of building materials, value-added components, and building services to the professional market. The Inside Sales Representative will provide sales and customer service primarily related to retail customers, focusing on window and door products. This role involves engaging with customers, processing orders, and ensuring a high level of customer satisfaction.

Building MaterialManufacturingReal Estate

Responsibilities

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices

Actively engages in selling window and door products/services and related items. Can effectively educate customers on product knowledge and provide guidance for each unique project. Provides estimates and quotes for small window and door packages

Enters orders into system and schedules delivery of products

Plans and paces own work efficiently to meet daily, weekly, project, or team related productivity goals

Participates in coordinating and conducting customer workshops

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution

Assists with showroom housekeeping, signage, stocking, inventory control, and other related activities

Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

Qualification

Sales techniquesProduct knowledgeCustomer serviceMicrosoft Office SuiteERP programDetail orientationInfluencing skillsVerbal communicationWritten communication

Required

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience

Knowledge of company products, competitor's products and company standards

Knowledge of company product pricing, discount and estimating formulas and guidelines

Good verbal and written communication skills

Demonstrates strong detail orientation skills

Strong customer service skills

Knowledge of basic sales techniques, concepts and the ability to influence and persuade

Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program

Excellent computer skills and ability to quickly learn multiple vendor quoting programs