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George Mason University · 2 months ago

Associate Director, Technology Services

Fairfax, VA

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$85K/yr - $95K/yr

George Mason University is the largest and most diverse university in Virginia, seeking an Associate Director for Technology Services. This role is responsible for overseeing operational management of IT services related to electronic security systems and ensuring the safety and security of the university community.

Education

Culture & Values

No H1B

Responsibilities

Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance

Delegate project leads, manage and lead work teams as required

Develop and manage operations, processes, and staffing for the assigned systems

Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards

Monitor and manage budgets for; CASO operations and technicians, and Technology Services

Manage and coordinate with the Universities security program to avoid and/or control losses and apply the processes necessary to provide a secure environment

Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organization’s ability to deliver services

Develop standard operating procedures for IT operations for the division

Develop ways to enhance integrations with other University systems and streamline processes; and

Develop, manage or conduct surveys and analyses of, processes, and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities

Oversee and manage the design, development, and maintenance on all components of assigned systems in ABS departmental enterprise systems, including overall system functionality, forms, reporting, interfaces/integrations, and other modules

Responsible for operations and performance of assigned applications and systems

Ensure compliance with industry standards of assigned applications and systems

Ensure development of technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications in adherence to SDLC best practices

Provide support and guidance to internal customers during application development and post deployment

Manage and mentor full-time employees and student staff in developing skills necessary to develop and maintain applications and systems

Participate and help manage an on-call rotation for after hour, critical, system-wide outages and emergencies and work with appropriate staff to resolve issues; and

Provide support for departmental events, both on site and at remote locations

Lead IT team in development and practice of documentation standards for documenting applications, systems, and procedures

Ensure documentation compliance for all processes and procedures for operational processes as well as technical ones

Ensure access and permissions are correct for systems and that all systems are within compliance of local, state, industry, and University guidelines

Develop standard operating procedures around the security and management of systems, including a robust policy for patching systems

Ensure that risk analysis, business impact, and continuity documentation is created and maintained for all ABS applications and systems

Ensure timely and accurate response to auditing requests; and

Ensure that all staff is trained on GMU computing policies

Continual monitoring of critical infrastructure systems to ensure proper operation of supported systems

Monitoring of all systems to ensure proper operation

Collect daily information on any system issues or anomalies and properly respond to them and notify where appropriate

Continuous optimization of systems to ensure peak performance

Ensure all underlying platforms and methods can meet the daily needs of our applications and mission

Maintain records on all systems and generate reports as needed; and

Ensure compliance of all systems for any audits

Select, design, implement, and manage card access security measures to reduce risk

Conduct physical security walk throughs to ensure proper security and integrity of space

Assess the effectiveness of the security measures by testing and monitoring

Provide supervision and guidance to regarding new technologies and ensure proper deployment; and

Conduct system reviews to ensure security and stability

Qualification

IT project managementSQL ServerWindows environmentsElectronic access controlPhysical security best practicesApplication administrationIntegration techniquesAnalytical skillsStaff supervisionCommunication skillsAdaptability

Required

Bachelor's degree in related field or the equivalent combination of education and experience

Demonstrated experience managing IT projects. This includes project planning, resource leveling, cost/budget planning, and scope management

Demonstrated experience in SQL Server database, including application development

Demonstrated experience in Windows desktop and server environments

Demonstrated experience as an IT manager with a focus on customer service experience

Knowledge of best practices in IT management

Knowledge of electronic and mechanical access control systems

Knowledge of best practices for physical security

Knowledge of integration techniques and processes

Excellent analytical and strategic thinking skills

Exceptional written and verbal communication skills

Skill and proficiency in performing duties of application administration. This includes, but is not limited to, user control and auditing, application integration, and performing application upgrades

Skill and proficiency with managing IT issues, (i.e. using an IT ticketing system) and resolving incidents

Ability to manage multiple projects and to adapt in a constantly changing environment

Ability to effectively supervise and manage staff