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ARMADA Supply Chain Solutions · 3 months ago

Intern - Client Support (Summer 2026)

Pittsburgh, PA

Internship

Hybrid

Intern

Start in 2026 Summer

ARMADA Supply Chain Solutions is a growing organization that is excited to welcome new team members as they relocate to a new office. They are offering a summer internship in Client Support, allowing students to gain experience in supply chain management activities and assist with various responsibilities related to stakeholder management and order processing.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Manage the region’s stakeholders and facilitate/direct resolution of issues by proactively auditing to confirm that requirements are being met

Take pro-active ownership of resolving potential or actual issues that may result in unacceptable customer service level for stakeholders

Directing sales order management for all stakeholders. This includes communicating new item requests, event and promotions planning, hub product returns, phase in/phase out items, slow moving inventory/short shelf life items, allocation management and product optimization

Identify out of stock situations and communicate in a timely manner to the stakeholders; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of the impact on the stakeholder and possible resolution

Coordinate with the appropriate external / internal stakeholder to successfully manage inventory processes

Interface with transportation personnel for procurement of trucks to support delivery requirements

Periodically check order status to ensure current orders are progressing as planned and new orders have been properly received

Managing first response activity to resolve service issues. Escalate issues as needed. Recommend solutions to avoid any potential out of stock situations

Manage items with special requirements for stakeholders

Document retrieval and preparation for domestic / international stakeholders

Manage business requirements during off hours, as needed

Provide position coverage for other SCC’s during absences

Special projects as assigned

Proficient in all Standard Operating Procedures (SOP’s) and the Business Continuity Plan (BCP)

Qualification

Supply Chain ManagementCustomer ServiceTransportation KnowledgeMicrosoft ExcelAnalytical SkillsMicrosoft WordMicrosoft OutlookAccessTMS ApplicationsEffective CommunicationProblem Solving

Required

Working towards a Bachelor's degree in Supply Chain, Information Systems, Communications and/or Business

Customer Service or Transportation experience with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation preferred

General understanding of business and transportation terms and concepts

Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred

Analytical and problem solving ability

Ability to communicate effectively (verbal & written) with internal/external clients

Company

ARMADA Supply Chain Solutions

Armada creates innovative, fully integrated supply chain solutions that improve business performance for our clients, enabling them to best serve their customers.

Founded in 1890