Ocean Optics · 7 hours ago
Technical Account Manager - Americas West
Orlando, FL
Full-time
Hybrid
Senior Level
5+ years expOcean Optics is a fast-paced organization recognized as one of Orlando's Best Places to Work, specializing in optical and analytical technologies. The Technical Account Manager will drive revenue growth and customer engagement across the Western U.S., managing accounts and collaborating closely with sales teams to enhance customer satisfaction and retention.
ManufacturingOptical CommunicationSensor
Responsibilities
Own and grow account relationships across the Western U.S., focusing on Industrial segments
Drive core instrument and solution sales, leveraging local presence for responsive customer support
Collaborate with Inside Sales Representatives (ISRs) to manage inbound leads, small accounts, and outbound prospecting, ensuring full coverage of the territory
Partner with BDMs to support large OEM opportunities and strategic projects
Coordinate with OEM/Systems team on vertical market initiatives (e.g., MedTech, Semiconductor, Energy, Environmental)
Ensure continuity and high-touch engagement for key accounts that span multiple regions or require long-term cultivation
Deliver tailored solutions and technical guidance to meet customer needs
Provide on-site support and consultative selling to enhance customer satisfaction and retention
Act as a trusted advisor, helping customers navigate product options, integration, and application-specific challenges
Contribute to Ocean Optics’ commercial strategy by accelerating sales, expanding OEM business, and improving forecast accuracy
Support CRM enhancements and quoting automation to simplify the buying experience
Participate in training and team meetings to stay aligned with evolving goals and territory plans
Lead the sales cycle from prospecting through contract negotiation and post-sale support, ensuring seamless customer experience
Provide accurate forecasting and pipeline visibility, contributing to strategic planning and business reviews
Strong analytical skills to assess market trends, customer needs, and competitive positioning
Commitment to continuous improvement and a growth mindset in developing both team capabilities and customer relationships
Represent the company at industry events, trade shows, and customer meetings to promote our capabilities and thought leadership
Other duties as assigned
Qualification
Required
Bachelor's degree in engineering, Physics, Life Sciences, or related field; advanced degree preferred
5+ years of technical sales or account management experience, ideally in photonics, spectroscopy, or scientific instrumentation
Proven ability to manage complex sales cycles and collaborate across teams
Strong communication, presentation, and relationship-building skills
Experience working with cross-functional teams to deliver integrated solutions
Excellent organizational and time management skills
Experience with CRM platforms (e.g., Salesforce) and data-driven sales management
Comfortable navigating ambiguity and adapting to evolving customer and market needs
Willingness to travel domestically as needed (30–50%)
Preferred
Experience working in a global or multi-regional sales environment
Strong presentation skills with the ability to clearly articulate technical concepts to non-technical audiences
Benefits
Comprehensive compensation package
Health and wellness benefits
Excellent career development, networking, and advancement opportunities worldwide
Company
Ocean Optics
Ocean Optics pioneered miniature spectrometers and delivers spectral solutions to researchers, OEMs and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification and quality assurance.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-09-10
2023-01-31
Company data provided by crunchbase