Certified Power Solutions · 3 months ago
Customer Service/Inside Sales
Perrysburg, OH
Full-time
Onsite
Senior Level
5+ years expCertified Power Solutions has been a leader in the fluid power industry for over 50 years, specializing in hydraulics and electronic controls. The Customer Service/Inside Sales role involves interacting with customers to provide product information, process orders, and resolve inquiries, ensuring high levels of customer satisfaction.
Facilities Support ServicesManufacturingProfessional Services
Responsibilities
Regularly reviews open order and sales reports
Process customer orders in a timely manner by entering sales orders, work orders and purchase orders
Provide quotes as requested by customers
Maintain or create work orders, internal work order processes and closure
Ability and knowledge of order processing, invoicing processes and credit memo
Assist customers in resolving order status and logistical questions and problems
Answer application questions on product lines that we carry, assist with complex problems or system design issues
Ability to fully apply and design non-engineered hydraulic systems utilizing supplier databases as required
Maintain in-depth knowledge of product lines sold by CPI and general knowledge about competing product lines including new product lines
Enter new customer information and maintain current customer information in computer database (Prelude)
Issue RGA’s for customer returns
Work with vendors to acquire pricing and technical information as needed and expedite customer orders
Select components, load part numbers, integrate systems and order components for hydraulic systems
File customer purchase orders and other correspondence to maintain appropriate records
Working knowledge of supplier portals and application of product applications
Develop Positive working relationships with regular customers on the phone, in person and in joint calls with outside sales personnel
Qualification
Required
High school diploma or GED
Must be 18 years of age or older
Minimum 5 years of application support
Must be able to effectively communicate in both verbal and written formats
Highly organized with good follow through
Proficient in the use of office equipment including copier, scanner and fax
Works independently and is able to prioritize workload appropriately
Preferred
Hydraulic product application preferred
Fluid Power certification preferred
Benefits
401(k) retirement plan and match
Health, Dental & Vision insurance
Paid time off
Tuition reimbursement
Flexible Spending Account and Health Savings Account Options
Life insurance
Pet insurance
Referral program
Company
Certified Power Solutions
Certified Power Solutions develops turnkey snow and ice removal systems, fluid power systems, sub-assemblies, and components.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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