CommUnityCare Health Centers · 3 months ago
Lead Epic Applications Analyst (Healthy Planet)
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expCommUnityCare Health Centers is seeking a Lead Epic Applications Analyst to serve as the technical leader for their applications. This role involves guiding the Epic team, managing user requirements, and collaborating with operational leaders to enhance workflows and processes.
DentalHealth CareHospitalMedical
Responsibilities
Leads discussions with operational leaders regarding Epic configuration options to help guide operational decisions and workflows
Facilitates discussions and analysis between Epic analysts and training specialists from all application areas to address complex workflow issues or configuration options
Leads the collaboration between the Application Analysts and the Cogito team regarding impact of application configuration on reporting outcomes
Leads and mentors Senior Analysts working in same application areas
Offers guidance, resources, and tools to the Senior Analysts to improve their mentorship of Analysts. May offer direct mentorship to Epic Analyst (non-senior) as necessary
Identifies potential performance issues within the team and escalates to leadership
Identifies and implements requested changes to the system
Tracks workflow KPIs (such as denials and care gaps) to identify inefficiencies and collaborates with relevant teams for improvement
Works with Education, Process Improvement, and other departmental stakeholders on process improvement efforts
Proactively integrates knowledge of upcoming Epic updates into departmental strategic planning
Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications
Performs in-depth analysis, troubleshooting, data collection, and root cause analysis and then identifies and/or implements potential solutions for issues related to the system or usage of it
Participates and leads the review, build and testing of key applications for Epic upgrades and or special updates and communicate needed changes to operations
Reviews or audits operational and methodology documents created by the Senior Analyst
Recommends and designs system change control procedures
Works closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs
Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices
Provides technical system guidance to management to improve and streamlines operational workflows. Identifies best practices and implements opportunities for standardization
Utilizes standardized department tools/software systems to plan task/projects and monitors progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives
Maintains up-to-date expertise on the operation and application of various Epic applications
Maintains a working knowledge of key indicators, standards, and processes related to EHR systems
Provides third tier support for various applications/modules when an issue is escalated to the help desk
Provides technical support via phone, electronic communication, virtual meetings, and/or in person
Creates and tracks tickets internally and with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA)
Guides workflow design, builds and tests the system, and analyzes other technical issues
Coordinates system changes with the governance team for decision making
Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs in regard to project deliverables and timeline. Maintains regular communication with vendors for assigned applications
Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems
Qualification
Required
Bachelor's Degree with 7 years of experience supporting healthcare IT or healthcare applications
High School Diploma with 10 years of experience supporting healthcare IT or healthcare applications
5 years in an Analyst role supporting Epic's Electronic Health Record (EHR)
Preferred
1 year Experience implementing an EHR and supporting Go-Live
1 year Knowledge of Medical terminology and/or experience working in a healthcare setting
Company
CommUnityCare Health Centers
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved.
1001-5000 employees
H1B Sponsorship
CommUnityCare Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Nancy Ban, MBA, MA
Chief Operating Officer
yvonne camarena
Chief Operating Officer
Recent News
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