Ocean Optics ยท 1 hour ago
IT Operations Manager
Orlando, FL
Full-time
Onsite
Mid, Senior Level
5+ years expOcean Optics is a fast-paced organization known for its innovative and collaborative culture. They are seeking an IT Operations Manager responsible for delivering and supporting IT infrastructure, cybersecurity, and service management as the company experiences growth and global expansion.
ManufacturingOptical CommunicationSensor
Responsibilities
Lead and mentor the US team in providing high-quality desktop, endpoint, and user support
Oversee service desk operations, ensuring adherence to SLAs and exceptional user experience
Provide advanced support and escalation for desktop, application, and device-related issues across a distributed workforce
Architect, deploy, and maintain WAN/LAN/VPN infrastructure
Monitor, analyze, optimize and troubleshoot network, performance, and security issues
Lead proactive network capacity planning, resilience, and disaster recovery initiatives
Collaborate with global IT teams on secure network design and cybersecurity control implementation
Oversee day-to-day operations and deployment of on-premises and cloud-based Windows and Azure infrastructure, virtualization, and backup
Manage business continuity planning, disaster recovery testing, and proactive risk mitigation
Serve as senior technical authority for infrastructure issues, including performance, availability, and cost optimization
Partner with the IT Director to align regional operations with global strategies and initiatives
Define and execute technology roadmap to enhance performance, security, and cost of ownership
Coach and develop team members, fostering a collaborative and growth-oriented environment
Lead infrastructure-related M&A integration activities, ensuring service continuity and alignment
Manage vendor relationships, contracts, and licensing agreements to support infrastructure
Support audit and compliance activities by responding to inquiries and implementing controls
Contribute to organizational cybersecurity readiness, including incident response and vulnerability remediation
Other duties as assigned
Qualification
Required
Expertise in WAN/LAN/VPN environments (Cisco and Meraki products preferred)
Proficient in on-prem and cloud systems, server consolidation, and cloud migration
Strong communication skills and relationship-building across teams
Extensive experience with Microsoft Office 365 and cloud-based telecom solutions
Skilled in Microsoft Windows servers, AD, virtualization, and cloud backup solutions
Experience managing security technologies like MS Defender, Cato firewalls/VPN, and BitLocker
Capable of creating and supporting MSSQL instances
Customer service-oriented with a focus on problem resolution and process improvement
Excellent problem solver with incident management skills
Ability to translate IT knowledge to business stakeholders
Familiar with Agile methods and ITIL/ITSM concepts
Flexible to support 24/7 operations, including on-call availability
Knowledgeable in Cyber Security and Data Privacy policies
Ethical and integrity-driven
Willing to travel up to 10%, including internationally
Bachelor's degree in a related field or equivalent experience
5+ years of IT systems and network support experience, with 3+ years in team leadership
Preferred
Certified Azure Architect preferred
Benefits
Comprehensive compensation package
Health and wellness benefits
Excellent career development, networking, and advancement opportunities worldwide
Company
Ocean Optics
Ocean Optics pioneered miniature spectrometers and delivers spectral solutions to researchers, OEMs and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification and quality assurance.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-09-10
2023-01-31
Company data provided by crunchbase