ShipBob · 3 months ago
(Future Opportunities): Solutions Engineer
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $138K/yr
5+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. They are seeking a Solutions Engineer to understand the unique strategic needs of mid-market clients and deliver tailored technical solutions while collaborating with various teams to drive merchant success.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Responsibilities
Architect Merchant Success: Collaborate with merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements
Deliver Sales Excellence: Support key sales stages—including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations—by translating complex requirements into actionable insights
Own Technical Discovery: Immerse yourself in merchants’ technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design
Drive Strategic Rollouts: Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact
Lead Cross-Functional Execution: Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams
Stay Ahead of the Curve: Maintain deep expertise in industry trends, ShipBob’s evolving service offerings, and competitive differentiators to position value effectively
Champion Product Innovation: Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy
Additional duties and responsibilities, as necessary
Qualification
Required
5–7 years of hands-on experience supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving
Proven ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency
Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes
Demonstrated success in influencing stakeholders across Sales, Product, Engineering, and Implementation to deliver seamless merchant experiences
Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences
Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Floating Holidays (2 days/year)
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
H1B Sponsorship
ShipBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (7)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase