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Peraton · 2 months ago

IT Helpdesk Specialist

Linthicum, MD

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $166K/yr

6+ years exp

Peraton is a next-generation national security company that drives missions of consequence. They are hiring an IT Helpdesk Specialist to provide professional services directly to end users, delivering both remote and in-person support for various technologies.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot system hardware and software

Diagnose and resolve customer reported system incidents, problems, and events

Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards

Administer accounts, network rights, and access to systems and equipment

Monitor and report client-level computer system performance

Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling)

Develop and implement network backup and recovery procedures

Diagnose network connectivity problem

Install and maintain network infrastructure device operating system software (e.g., IOS, firmware)

Install or replace network hubs, routers, and switches

Monitor network capacity and performance

Patch network vulnerabilities to ensure information is safeguarded against outside parties

Test and maintain network infrastructure including software and hardware devices

Qualification

Active TS clearanceCompTIA Security+Network security methodologiesCloud computing modelsCybersecurity principlesRisk management processesCyber threats knowledgeOperational impacts of cybersecurityNetworking concepts

Required

Associate's degree and 10+ years of experience; OR Bachelor's degree and 8+ years of experience; OR Master's Degree and 6+ years of experience; OR 3 years with PhD. A degree in one of the following fields from an ABET or NCAE accredited institution is highly desired - Information Technology, Software Engineering, Information Systems, Computer Science, Cybersecurity, or Data Science. However, four (4) years of additional relevant experience or specialized training can be considered in lieu of a Bachelor's degree

Active TS clearance, SCI eligible

Active IAT Level II (CompTIA Security+) certification required

Knowledge of computer networking concepts and protocols, and network security methodologies

Knowledge of risk management processes (e.g., methods for assessing and mitigating risk)

Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity

Knowledge of cybersecurity principles

Knowledge of cyber threats and vulnerabilities

Knowledge of specific operational impacts of cybersecurity lapses

Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)

Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments