Chubb · 6 hours ago
Customer Service Representative
Whitehouse Station, NJ
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $63K/yrChubb is a world leader in insurance, providing commercial and personal property and casualty insurance globally. The Customer Service Representative role involves delivering superior customer service through handling incoming calls, processing insurance quotes and policies, and collaborating with team members to ensure a quality experience for agents.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Work collaboratively with team members, and business partners to provide a quality experience for our agents
Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
Complete additional tasks and other projects/duties as assigned
Qualification
Required
Minimum of high school diploma or equivalent
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Work collaboratively with team members, and business partners to provide a quality experience for our agents
Complete additional tasks and other projects/duties as assigned
Preferred
College degree or currently pursuing is a plus!
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Previous Property and Casualty insurance experience a plus
Benefits
Comprehensive benefits package
Discretionary annual incentive program
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
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2026-01-14
2026-01-08
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