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Towards Employment · 3 months ago

Program Associate, Data Analytics

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $43K/yr

Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty and into quality jobs. The Program Associate, Data Analytics will provide data and administrative support related to workforce programs focused on job seekers with criminal justice involvement and young adults, while also assisting in data review and report compilation.

Career PlanningEducationSkill AssessmentTraining

Responsibilities

Work with Manager, Data Analytics on data input requirements for TE electronic case management system (Commence) & Funder-specific (ARIES) data reporting systems

Enroll eligible participants into ARIES. Meet monthly with the Reentry team

Facilitate biweekly eligibility, enrollment, and exit meeting with reentry team, to include tracking of supportive service request, placements and exits

Work with Reentry program staff to audit ARIES and Commence records on a regular basis (at minimum bi-monthly) ensuring that all required documentation is in the file, accurately completed and signed, and matches with information in the ARIES and Commence systems

Identify file deficiencies and relay to the program staff. Provide follow up to ensure files are brought into compliance

Review electronic case management system (Commence & ARIES) records to ensure information is current and updated. Address deficiencies with staff, inform of needed input, update or corrections

Work with Manager, Data Analytics on data input requirements for Commence & ARIES data reporting systems

Work with OSY program staff to audit ARIES and Commence records on a regular basis (at minimum bi-monthly) ensuring that all required documentation is in the file, accurately completed and signed, and matches with information in the ARIES and Commence systems

Assist with reporting including Commence, ARIES and CFIS

Assist Manager, Data Analytics in completing monthly data reviews and reports needed for funders and for internal process improvement or evaluation

Work with Manager, Data Analytics on special data analysis projects as requested and required

Perform administrative functions as requested and required which includes but not limited to coverage for front desk, greeting visitors and answering agency telephones

Qualification

Data AnalyticsCRM systemsCase managementMicrosoft OfficeProblem solvingOrganizational skillsCommunication skillsTeam collaborationAttention to detail

Required

Must have proficiency with computers, including Microsoft Office, Internet and email

Must have knowledge and experience with CRM and case management tracking systems

Strong organizational, time-management, and problem solving skills

Ability to work independently and in teams, be flexible and dependable

Must be creative, results-oriented, self-starting, assertive, outgoing, and willing to learn

Strong attention to detail is required

Good written and verbal communication skills

Preferred

Continuous Improvement – Committed to learning, development, assessment, and measurement to continuously improve

Coaching Capacity – Ability to provide guidance and support the advancement of others

Team Builder – Leads others through collaboration, influence, and managerial strength

Social Justice Advocate – Passionate about promoting equitable opportunities for all community members

Problem-Solving Mindset – Proactively identifies challenges and develops innovative solutions that align with the TE mission

Commitment to TE Mission – Dedicated to advancing the core values of TE, ensuring that every action contributes to a culture of equity, respect, and empowerment for all