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Socket · 3 months ago

Technical Customer Success Manager, Enterprise

United States

Full-time

Remote

Senior Level

$118K/yr - $165K/yr

5+ years exp

Socket is a company that helps developers and security teams streamline their processes by reducing security busywork. They are seeking a Technical Customer Success Manager who will play a vital role in post-sales efforts, building relationships with security teams, and guiding product development to ensure long-term customer growth.

Artificial Intelligence (AI)Cloud SecurityCyber SecurityDeveloper ToolsInternetOpen SourceSecuritySoftware

Responsibilities

Own the customer journey driving adoption, usage, and establishing value from onboarding to renewal, being the front line resource for our customers

Meet and exceed revenue targets by working closely with our enterprise customers’ Security teams

Manage existing customer relationships to drive renewal and upsell opportunities

Create an unparalleled customer experience throughout the customer life cycle

Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption

Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers

Own and cultivate strong relationships with key stakeholders including C-suite executives to drive alignment and influence business outcomes

Develop and iterate tailored success plans that map customer business goals to the product’s capabilities and define evolving success metrics

Drive measurable customer ROI and identify strategic opportunities for account growth and expansion

Identify satisfied customers for potential case studies, testimonials, or reference programs

Qualification

Technical Customer SuccessB2B SaaS solutionsCybersecurity experienceC-Suite communicationProject ownershipRelationship buildingTeam collaboration

Required

5+ years of experience in Technical Customer Success or similar role for B2B SaaS solutions; prior ownership of renewal and expansion quotas is a strong plus

Experience selling in the cybersecurity (or related) industry

An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done

A collaborative mindset and the ability to build meaningful relationships throughout the sales process

Strong written and verbal communication and experience communicating at every level including the C-Suite

An aptitude to take on new projects outside the normal scope of the day to day role as needed

The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision

Willingness to travel for customer and company meetings as needed