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GOODWILL CENTRAL COAST · 3 months ago

Loss Prevention Specialist

Salinas, CA, USA

Full-time

Onsite

New Grad, Entry Level

$21.47/hr - $28.67/hr

Goodwill Central Coast is dedicated to reducing loss and damage of assets through theft prevention and safety programs. The Loss Prevention Specialist is responsible for maintaining asset protection, conducting investigations, and ensuring a safe environment for customers and staff.

Retail

Responsibilities

Maintain asset protection, loss prevention and safety at Goodwill by providing checks and balances that will ensure proper use of Goodwill assets with consistent enforcement, proper use of tools, and adherence to established policies and procedures

Identify and prevent internal and external theft

Document apprehensions and recoveries

Conduct thorough investigations of reported and/or suspected company losses and major policy violations. This includes interviewing involved parties and witnesses, collecting evidence and completion of a comprehensive investigation report, and may include use of legal channels to recover any assets that have been misappropriated by Goodwill’s staff or customers

Develop and maintain a relationship with local law enforcement and district attorney’s offices to assist in apprehension, prosecution or recovery of assets when appropriate. Testify in court or in administrative hearings as may be required

Conduct regular asset protection integrity checks at all locations; including retail stores, donation sites, warehouses and/or any other areas that are owned or controlled by Goodwill

Train on, and maintain proficiency in, the Point-of-Sale (POS) system to ensure sufficient monitoring in areas of potential theft and other loss vulnerability. Monitor discrepancies in the discount programs and void logs for signs of misuse or foul play

Monitor security camera systems for all locations as a spot check for asset protection and gross violation of policy and procedures, as needed

Become fluent with the operation and functions of the security camera systems in order to research, identify and collect surveillance footage as needed to investigate loss of assets, or compliance with all safety policies and procedures

Adhere to defined procedures in relation to the collection and disposal of firearms, fireworks, alcohol, medical waste and any other dangerous materials or donations deemed too risky or illegal to resell

Remove and issue No Trespass notifications to persons who commit theft or other criminal acts, present a health and safety hazard and/or create an unsafe environment due to violent tendencies or intimidation

Testify as a witness in any court proceeding as necessary

Perform periodic spot checks on purchased goods inventory at stores and warehouses

Conduct periodic integrity checks on employees

Report any hazardous or unsafe conditions to the Senior Risk Management Director

Perform safety audits, inspections and drills to evaluate overall staff preparedness to maintaining a safe environment for employees and customer—related to injury/illness prevention and intervention, emergency, natural disaster and workplace violence situations

Assist Senior Director, Deputy Director, Supervisor and Investigators with others duties as assigned

Qualification

Asset protection knowledgeLoss prevention techniquesPoint-of-Sale (POS) systemBasic computer literacyInterviewing techniquesSecurity camera operationDriving skillsEffective communicationTime managementConfidentialityAdaptabilityTeam collaboration

Required

High School diploma or equivalent

Valid Class C California driver's license

Specialized knowledge of asset protection/loss prevention systems, procedures and techniques

Familiarity with Goodwill Central Coast's mission and general company policies/procedures (this may be learned on-the-job)

Basic computer literacy

Familiarity with proper interviewing techniques and procedures and applicable laws and penal codes. (may be learned on-the-job)

Familiarity with point of sale software and equipment (may be learned on-the-job)

Knowledge of merchandise material handling (may be learned on-the-job)

Ability to communicate effectively in English, both orally and in writing

Ability to organize and utilize time effectively

Ability to understand instructions and make basic judgments as they relate to the job

Ability to maintain highest level of confidentiality

Ability to interface effectively with all levels of employees and with the public

Ability to perform repetitive work or perform continuously the same work without loss of efficiency or composure

Ability to drive a vehicle in the transaction of company business. This requires a good driving record and may require the ability to provide evidence of personal vehicle liability insurance

Ability to accept responsibility for the direction and/or completion of an activity

Ability to adapt to situations and understand other's feelings and personal viewpoints

Ability to move hands/fingers easily and skillfully to operate typewriter and computer

Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy

Ability to adhere to safe work practices as documented in Company safety policies; report safety hazards/accidents promptly to supervisor or safety committee member