Grocery Outlet · 2 days ago
VP – IT Operations
Emeryville, CA
Full-time
Onsite
Director/Executive
$220K/yr - $250K/yr
10+ years expGrocery Outlet is dedicated to being the first choice for bargain-minded consumers in the U.S. The VP of IT Operations will lead the strategy and delivery of core IT operations functions, ensuring seamless and reliable technology services across the company’s stores and corporate teams.
Food and BeverageGroceryRetail
Responsibilities
Define and execute a 3–5-year vision for IT Operations aligned with enterprise goals and transformation programs
Translate enterprise objectives into roadmaps across infrastructure, service management, and store systems
Serve as a strategic partner to executive leaders, enabling operational readiness for business growth
Evolve traditional infrastructure and support into a product-aligned, service-oriented model
Lead enterprise-wide infrastructure services, including cloud, data center, network, end-user computing, and retail systems
Oversee store Point-of-Sale platforms, hosting infrastructure, and corporate application operations
Ensure 24 × 7 service availability and performance for all production environments, including peak retail periods
Drive platform observability, resilience, and standardization across store and enterprise technologies
Build and mature ITIL-aligned practices (incident, change, problem, configuration)
Lead service desk transformation, knowledge management, and shift-left/self-service automation
Champion proactive incident management and RCA practices to reduce unplanned downtime
Establish and monitor operational KPIs including MTTR, SLA compliance, and customer satisfaction
Lead and develop a high-performing team across infrastructure, service delivery, and retail systems
Build skills in cloud operations, automation, SRE, and field support
Establish clear performance goals, succession plans, and learning pathways
Manage strategic vendor and MSP relationships with outcome-based SLAs and governance
Own OpEx and CapEx budgets for infrastructure and operations; ensure alignment with business value
Drive efficiency through consolidation, automation, and vendor optimization
Partner with Finance and the PMO to forecast resource needs and support program delivery
Provide executive transparency into project readiness, spend, and ROI
Qualification
Required
10+ years in IT infrastructure, service delivery, or enterprise operations
5+ years in senior leadership roles with strategic and operational accountability
Retail technology experience (POS, store infrastructure) strongly preferred
Bachelor's degree or equivalent combination of experience and education; advanced degree or MBA preferred
Hands-on, outcomes-oriented operations leader with deep infrastructure knowledge and a passion for delivering reliable, customer-focused services
You thrive in complex, fast-paced environments, and you bring discipline, structure, and strategy to everything you touch
You lead with empathy, think at enterprise scale, and deliver technology that just works
Strategic and operational thinker who drives alignment across people, process, and technology
Skilled communicator with the ability to translate technical issues into business impact
Proven team builder and mentor; fosters a culture of accountability, ownership, and continuous learning
Effective in vendor negotiations, contract management, and partner collaboration
Able to operate with urgency while building long-term stability
High integrity, strong business judgment, and customer-centric mindset
Deep understanding of hybrid cloud operations (AWS/Azure/GCP) and platform engineering
Demonstrated success implementing SRE, automation, and ITSM/ITIL practices at scale
Experience managing large vendor ecosystems and support teams across multiple locations
Strong command of budgeting, forecasting, and multi-year investment planning
Benefits
Annual Bonus Program
Equity
401(k) Profit Sharing
Medical, Dental, Vision & More!
Company
Grocery Outlet
The largest “extreme-value” grocer in the U.S. We have more than 200 locations in CA, ID, NV, OR, PA Washington.
1001-5000 employees
H1B Sponsorship
Grocery Outlet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (4)
2022 (5)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$439M2019-10-01Post Ipo Equity· $439M
2019-06-20IPO
Leadership Team
Jason Potter
Chief Executive Officer
Andrea R Bortner
Chief Human Resources Officer
Recent News
Yahoo Finance
2025-12-01
2025-11-07
Company data provided by crunchbase