Gainwell Technologies · 3 months ago
Call Center Representative - Baton Rouge, LA - Remote
United States
Full-time
Remote
Entry Level
$29K/yr - $42K/yr
1+ years expGainwell Technologies LLC is a company focused on solving business challenges and enhancing operational efficiency. They are seeking a motivated individual to join their team as a Provider Services Call Center Agent, where the primary responsibilities include assisting healthcare professionals with billing requirements and Medicaid-related inquiries while maintaining performance standards and excellent customer service.
Health CareInformation Technology
Responsibilities
Handle a high volume of inbound calls and provide accurate assistance to healthcare providers
Meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes, as required by contract
Communicate professionally and efficiently with providers to resolve issues
Accurately log and track all call interactions in the designated call tracking system
Support team objectives and collaborate with coworkers to meet departmental goals
Demonstrate strong multitasking and information retention abilities in a high-paced environment
Maintain effective and professional relationships with clients, coworkers, providers, and members
Adhere to scheduled work hours and maintain consistent attendance
Uphold HIPAA compliance and ensure confidentiality of sensitive information
Qualification
Required
High School Diploma or equivalent (GED)
1–2 years of experience in customer service or a call center environment
Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
Excellent oral and written communication skills
Strong customer service abilities
Professional telephone etiquette
Positive, patient attitude
Self-starter who can multitask and solve problems effectively in a fast-paced environment
Proficiency in Microsoft Office and the ability to navigate multiple computer systems
Ability to handle a high volume of inbound calls and provide accurate assistance to healthcare providers
Ability to meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes
Ability to communicate professionally and efficiently with providers to resolve issues
Ability to accurately log and track all call interactions in the designated call tracking system
Ability to support team objectives and collaborate with coworkers to meet departmental goals
Ability to demonstrate strong multitasking and information retention abilities in a high-paced environment
Ability to maintain effective and professional relationships with clients, coworkers, providers, and members
Adherence to scheduled work hours and maintain consistent attendance
Uphold HIPAA compliance and ensure confidentiality of sensitive information
Internet Requirements: A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required
Preferred
Experience working with Medicaid programs
Familiarity with medical claims processing or review
Benefits
Generous, flexible vacation policy
A 401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase