Aventiv Technologies · 5 hours ago
Technical Support Call Center Tech I
United States
Full-time
Remote
New Grad, Entry Level
$17.70/hr - $20.17/hr
0+ years expAventiv Technologies is a company focused on providing support for its systems and applications. The Technical Support Call Center Tech I role involves handling customer inquiries, troubleshooting technical issues, and documenting resolutions to ensure customer satisfaction.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing
Answer and manage customer inquiries via incoming calls, e-mails, and fax requests
Diagnose and resolve technical hardware and software issues involving network connectivity, software feature performance, hardware functionality, etc
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Proactively review and troubleshoot each component related to an event to ensure that the issue being reported is not a repeated problem, so review the previous ticket history to rule that out
Provide effective and timely communication on open issues providing estimated time of resolution to customers (internal & external)
Responsible for accepting and /or assisting in problem analysis for Facility Service Representatives (FSR) and serve as mentors to FSRs
Responsible for effectively monitoring personal ticket queues to provide updates on a frequent basis to ensure customer satisfaction
Qualification
Required
High School Diploma or a General Equivalency Diploma (GED)
0-3 years' experience in technical support and/or in a help desk service environment with a focus on telecommunications and/or software support
Basic Telephony experience
Microsoft SQL Database Experience
Experience in providing remote network support
Proficiency with working with Microsoft Office suite, such as PowerPoint, Excel, Word with strong typing/data entry skills
Ability to handle and prioritize multiple projects and tasks simultaneously
Strong customer service, interpersonal skills with a positive attitude & self-motivated
Good analytical and decision-making skills
Ability to communicate effectively both orally and in writing
Strong organizational skills; attention to detail
Flexibility to work the assigned schedule as business needs require within a 24/7/365 support environment
Must have access to high-speed internet for remote connectivity to Aventiv network when applicable
Knowledge of relevant software, computer applications and equipment
Preferred
Associate's degree, preferably in Information Technologies, Computer Science or Electronical Engineering or related field of study
Comp TIA A+ Certification
Benefits
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
H1B Sponsorship
Aventiv Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase