UPS · 4 months ago
Digital Engagement Specialist (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$29.85/hr - $55.25/hrUPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. They are seeking a Digital Engagement Specialist to manage B2B logistics customer accounts through digital engagement, focusing on driving customer satisfaction and minimizing churn.
LogisticsMessagingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Retains and nurtures existing B2B logistics customers through digital-first engagement
Operating within a pooled team model, you’ll manage a portfolio of accounts through email, chat, and online platforms (e.g. Salesforce)—responding to inquiries, resolving issues, and proactively identifying opportunities to strengthen customer relationships
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements
Recommend business practices and procedures that focus on increased productivity, and increased customer satisfaction
Your focus will be on driving customer satisfaction, minimizing churn, and ensuring clients realize the full value of our logistics solutions
You’ll monitor account health, flag retention risks, and collaborate cross-functionally to deliver seamless digital experiences
This role also involves analyzing customer behavior, recommending product improvements, and supporting renewal and upsell efforts
Applies working knowledge of theories, practices, and/or procedures within job discipline
Broadens capabilities and understanding of the company processes, and customers
Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance
Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents
Impacts quality of own work and the work of others on the team
Shares factual information with other team members
Receives guidance on a regular basis
Qualification
Required
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Typically requires a four-year degree or equivalent experience
Strong communication skills
Customer-centric mindset
Experience in digital engagement or customer success
Comfortable working in a fast-paced, collaborative environment
Using data to inform decisions
Benefits
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
Founded in 1907
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
Recent News
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2026-02-06
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