Netflix · 3 months ago
Support Solutions Engineer (L5), Security,Privacy and Assurance
United States
Full-time
Remote
Mid Level
$100K/yr - $400K/yrNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries. They are seeking a Support Solutions Engineer passionate about security infrastructure and tooling to deliver excellent support experiences to their developer community, troubleshoot issues, and improve engineering support automation.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Monitoring and handling customers’ requests
Troubleshooting and solving issues
Automating support needs
Developing support documentation and runbooks
Improving and maintaining support tools and automation
Understanding product offerings
Continuously looking for ways to improve the engineering support experience
Qualification
Required
Proven ability to deliver superior customer support and advocate for customer needs across complex organizations, ideally within a central team
Highly adaptable, thriving in fast-paced, ambiguous environments, and comfortable managing end-to-end investigations with creative problem-solving
Data-driven decision-maker with strong written and verbal communication skills, including experience enhancing documentation and explaining technical concepts to diverse audiences
Extensive experience supporting and troubleshooting enterprise identity and authentication systems (e.g., Okta, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn), with knowledge of passwordless authentication, phishing-resistant MFA, and device posture validation in large-scale environments
Skilled in supporting distributed cloud applications and securing cloud infrastructure, as well as working with security platforms and tools (e.g., SIEM, SOAR, EDR, vulnerability management, IAM, secrets management)
Proficient in at least one modern programming language (e.g., Java, Python, Go), with hands-on experience in log analysis, incident response, and investigations related to authentication and access management
Deep understanding of authentication, authorization, access management best practices, and security monitoring, with the ability to interpret security logs for investigation and remediation
Eager to continuously learn and improve operational efficiency through automation and visualization, with a strong desire to understand how security products and platforms work together
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
Founded in 1997
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$63.91BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $59B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-01-12
Business Standard India
2026-01-12
The Hollywood Reporter
2026-01-12
Company data provided by crunchbase