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ProMach · 2 weeks ago

Cash Application Manager

Charlotte, NC

Full-time

Hybrid

Senior Level

7+ years exp

ProMach is a company focused on improving packaging performance and efficiency. They are seeking a highly skilled Cash Application Manager to oversee cash application operations, manage a team, and drive automation initiatives within their Accounts Receivable Team.

Customer ServiceFood and BeverageFood ProcessingMachinery ManufacturingManufacturingPackaging ServicesService Industry

No H1B

Responsibilities

Oversee end-to-end cash application operations, including lockbox processing, ACH/Wire postings, credit card payments, and unidentified cash resolution

Ensure timely and accurate posting of cash receipts to customer accounts in alignment with service level agreements (SLAs)

Reconcile unapplied cash and deposits, perform root cause analysis, and coordinate with customers and Divisions to resolve payment discrepancies

Collaborate with collections, billing, and Division stakeholders to resolve payment issues and/or service issues, lead implementation of solutions

Implement and maintain best practice cash policies and procedures to improve efficiency and effectiveness

Monitor cash team’s performance against established service level agreements and ensure they are hitting defined goals and targets

Provide training and learning and development support to staff to enhance their skills and knowledge

Lead, coach, and develop a team of 5 Cash Application Analysts in a high-volume, global shared services environment

Establish team goals, monitor performance, and drive accountability through key performance metrics (e.g., unapplied cash, posting accuracy, turnaround time)

Promote a culture of collaboration, continuous learning, and process ownership

Ensure proper internal controls are in place and operating effectively, and compliance with all relevant regulations

Own the onboarding of new divisions into Order-to-Cash shared services, inclusive of project management, coordinating, testing and go-live monitoring

Support month-end and quarter-end closing activities, including cash reconciliations and reporting

Lead and manage the implementation of a new cash application (AR Automation) platform. Current cash application automation provider will be replaced

Serve as system administrator for current cash application software, system optimization, and end-user training

Analyze workflow, processes, and operational measures to identify, quantify, and justify recommended process improvements

Participate in, and lead where appropriate, internal and cross functional teams related to process harmonization and service alignment across the business

Implement continuous improvement practices and culture into the team

Qualification

Cash Application ManagementAccounts ReceivableERP System ProficiencyWorkflow AutomationAnalytical SkillsLeadership SkillsCustomer Service SkillsTeam Building SkillsCommunication SkillsCritical Thinking

Required

Bachelor's degree in Finance, Accounting, Business, or related field

7+ years of experience in Accounts Receivable or Cash Application, with at least 3 years in a leadership role

Proven experience with an ERP system, automation, and workflow

Strong organizational, team building and leadership skills and the ability to work and navigate within a complex matrixed organization

Strong analytical and critical thinking skills

Excellent communication, customer service and relationship management skills

Proactive, persistent, and persuasive

Ability to work independently and collaboratively with cross-functional teams to meet mutual objectives and deadlines

Preferred

Experience in a global shared service center or multinational environment strongly preferred

Benefits

Comprehensive medical/dental programs

Life insurance

A generous paid time off program

A retirement savings plan with a company match

Company

ProMach

ProMach is a family of best-in-class packaging and processing solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries.

Founded in 1998

Covington, Kentucky, USA

1001-5000 employees