Flex Employee Services ยท 3 months ago
Technology Support Contractor
Cincinnati, OH
Contract
Onsite
Senior Level, Lead/Staff
$65/hr - $70/hr
10+ years expFlex Employee Services is seeking a Technology Support Contractor to provide technical support and ensure the smooth operation of IT systems and infrastructure. The role involves diagnosing and resolving technical issues, managing support operations for business applications, and leading a team of support analysts to enhance service delivery.
EmploymentRecruitingStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Diagnosing and resolving technical hardware and software issues
Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks to ensure optimal performance
Documenting technical issues and solutions for future reference and training purposes
Managing and overseeing the support operations for critical business applications
Leading a team of support analysts, coordinating with development and operations teams
Driving process enhancements to deliver reliable and efficient support services
Qualification
Required
Java - Expert (10+ years experience)
Application Support - Expert (10+ years experience)
ITIL - Expert (10+ years experience)
Dynatrace - Expert (10+ years experience)
System Monitoring - Expert (10+ years experience)
Proven experience in technical support leadership, including team management
Strong problem-solving and analytical skills for diagnosing and resolving complex issues
Excellent communication and interpersonal abilities for managing escalations and stakeholder relationships
Customer-focused mindset with commitment to service excellence
Proficiency with support tools and ticketing systems (ServiceNow, Jira Service Desk, Zendesk)
Experience with incident, problem, and change management processes
Ability to identify and implement process improvements
Experience mentoring, training, and developing support staff
Skilled in incident and escalation management
Expertise in defining, tracking, and reporting on support KPIs
Familiarity with ITIL or similar frameworks
Adaptability and stress management in a high-pressure environment
Company
Flex Employee Services
Flex Employee Services provides data analysis, application management, and cloud computing services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase