Invited · 2 weeks ago
Host-Mornings
Fair Oaks Ranch, TX
Part-time
Onsite
New Grad, Entry LevelInvited is a leading company in the hospitality and service industry, dedicated to enriching the lives of its members and guests. The Host is responsible for providing a warm and welcoming experience for members and guests, maintaining service standards, and ensuring a positive atmosphere throughout their visit. This role also involves supporting the service staff and assisting with various tasks to enhance the overall club experience.
EventsFantasy SportsGaming
Responsibilities
Maintain Invited service standards as outlined in the F&B service training program
Greet members/guests by name, providing a warm and welcoming experience
Seat members/guests while ensuring high-quality service and attention to their needs
Converse with members/guests in a professional manner, staying calm under pressure
Assist service staff as needed, adhering to the Invited standards of service
Ensure the host podium is organized and close out the podium at the end of each shift
Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies
Support employees and contribute to team efforts to deliver the 3-steps of service
Notify management of any members/guests complaints immediately and practice effective service recovery
Handle last-minute requests and changes from Members/Guests professionally
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management
Follow all company, club, and department policies, procedures, and instructions
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
Wear a clean, neat uniform that meets club standards
Qualification
Required
High school diploma or equivalent
Previous experience in the service or hospitality industry is an advantage
Experience operating a multi-line telephone system
Proven ability to handle sensitive member information with the highest level of confidentiality
Strong communication skills with the ability to follow instructions accurately
Must be able to stand, walk, and perform physical activities for extended periods
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
Able to lift, carry, push, and pull up to 100 lbs. occasionally
Effective communication skills, including talking and hearing, with sufficient visual acuity
Attendance requirements for this position as outlined on the weekly schedule
Additional hours are required to meet deadlines of the position, including weekends and/or holidays
Company
Invited
Invited is a dynamic lifestyle company that brings people together that has redefined the private club industry.
Founded in 1957
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Pillsbury
CEO
Eric Dugan
SVP, Chief Accounting Officer
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