Compass Housing Alliance ยท 3 months ago
Evening Program Assistant at Otto's Place
Seattle, WA
Full-time
Onsite
Entry Level
$24.50/hr - $24.50/hr
1+ years expCompass Housing Alliance is a nonprofit organization that develops and provides essential services, shelter, and affordable housing. They are seeking an Evening Program Assistant to monitor the safety and comfort of guests, provide trauma-informed assistance, and support the program services team in their mission to aid individuals transitioning out of homelessness.
Homeless ShelterNon Profit
Responsibilities
Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff
Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed
Assist in support of program activities. Including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities
Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals
Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management
Report guest/resident/participant and/or building needs to management and ensure supply/equipment is in stock for use
Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints
Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager
Control after-hours front door/access and monitor guest/resident/participant log enforcing rules and restrictions
Follow building/staff safety and emergency procedures according to program and agency policies
Perform light janitorial duties, as assigned
Recognize the value that different perspectives and cultures bring to the organization
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position
Qualification
Required
Ability to read, write, and understand English
Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff
Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed
Assist in support of program activities. Including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities
Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals
Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management
Report guest/resident/participant and/or building needs to management and ensure supply/equipment is in stock for use
Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints
Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager
Control after-hours front door/access and monitor guest/resident/participant log enforcing rules and restrictions
Follow building/staff safety and emergency procedures according to program and agency policies
Perform light janitorial duties, as assigned
Recognize the value that different perspectives and cultures bring to the organization
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position
Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities
Demonstrated knowledge of best practices in de-escalation, crisis intervention, and stabilization skills
Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability
Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed
Ability to work in a fast-paced environment with frequent interruptions and crisis situations
Ability to set and maintain boundaries in a professional manner
Ability to follow agency policy and procedures to maintain safety and security within the facility
Follow sound interpersonal boundaries and emotional intelligence
Relate openly and comfortably with people from all backgrounds while valuing different points of views
Promote a team environment that values, encourages, and supports differences
Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills
Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions
Strong problem-solving skills are required to be successful in this role
Aptitude for learning new technology skills with Microsoft products and other internet-based software
Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier)
At least 1 year of experience in a social/human service setting
Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education
Preferred
Awareness and/or training around belonging, compassion, and meeting people where they are
Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence
Experience working in an environment where language may be a barrier
Current WA State Food Handlers Permit (If not current, will be sponsored within 1-month of hire)
A degree in human/social services or related field would be a complement to the required experience
Company
Compass Housing Alliance
Compass Housing Alliance is a nonprofit organisation that serves adults & families experiencing chronic homelessness & housing instability.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Danielle Shoemake, SHRM-CP
Senior Human Resources Business Partner
Julie Howe, JD, CCP
Chief Operations Officer
Recent News
24-7 Press Release Newswire
2025-09-12
Business Journals
2023-06-29
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