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Glatfelter Insurance Group · 3 months ago

Associate Operations Support Trainer

York, PA

Full-time

Onsite

Mid Level

3+ years exp

Glatfelter Insurance Group is a leading managing general agency in the U.S., dedicated to providing comprehensive insurance solutions. They are seeking an Associate Operations Support Trainer to manage the training of newly hired and existing underwriting associates while developing effective training materials and methods.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Assists with the developments of curriculum and creation of training documentation for assigned areas

Updates and maintains training documentation for assigned areas

Tests systems to identify, analyze and provide creative solutions to issues/problems

Conducts training for newly hired associates to effectively perform their job responsibilities

Conducts refresher training and one-on-one training of GIG associates for continued development and effective performance of job responsibilities

Assigns and monitors quantity and quality of work for associates, as necessary for training being conducted

Continually evaluates training program(s) with Operations Support Trainer to determine if various program needs are being met

Assists with the development and implementation of new training methods such as video and remote, and continually seeks to evolve and refresh existing training program(s)

Performs tasks for and/or assists Client Support Operations, as requested

Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network

Maintains confidentiality of information and disposes of material in approved manner

Contributes to the team effort by performing other assigned duties as needed

Qualification

AINS designationProperty-casualty experienceMicrosoft WordMicrosoft ExcelSharepointTraining experienceProblem-solving skillsAnalytical skillsFlexibleCommunication skillsOrganizational skillsDetail-orientedSelf-motivatedAdaptable

Required

High School Diploma and equivalent combination of education and work experience sufficient to perform the essential duties of the job

Aggressively work toward attaining Associate in Insurance (AINS) designation, or equivalent level course work

Minimum three (3) years property-casualty agency or company experience, with knowledge and understanding of manual rating skills preferred

Demonstrated understanding of Microsoft Word, Excel and Sharepoint for creation of procedures and training materials

Demonstrated problem-solving and analytical skills

Demonstrated ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills

Must be organized, detail-oriented, self-motivated, and able to meet strict deadlines

Must be flexible and adaptable to changing priorities and directions

Must be willing to travel occasionally

Preferred

Prior training experience preferred

Demonstrated knowledge using GIG and specific carrier systems and software preferred

Benefits

17 paid holidays, (which includes a personal holiday and mental health and wellness day)

A variety of leaves for personal, health, family, and volunteer needs

A tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress