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Five9 · 3 hours ago

Manager, Sales Development

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$63K/yr - $147K/yr

4+ years exp

Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. As the Manager of Sales Development, you will lead a team of Sales Professionals to drive revenue growth and manage day-to-day operations, while fostering a culture of continuous improvement and collaboration.

Call CenterCustomer ServiceEnterprise SoftwareSaaSSales

Growth Opportunities

Responsibilities

Recruit, hire, train and manage a world class team of Inbound Lead Development Representatives and Outbound Business Development Representatives across the Five9 Sales Organization Manage day to day operations (teaching, coaching, fixing bottlenecks)

Create new trainings to teach our team new skills that will help them succeed in this role and their entire career

Be very comfortable in the ability to use data to back decisions and initiatives

Monitor and analyze inbound lead processes, metrics, and tools to maximize success on the LDR/BDR teams - challenge the status quo, we can always improve!

Inspire and motivate the team to create an environment of openness, creativity, comfortability, and continuous improvement

Work cross functionally with Sales Management, Sales Operations, Demand Generation, and Marketing

Qualification

Sales ManagementCoachingTrainingData AnalysisSaaS ExperienceA/B TestingSFDC KnowledgeGoal SettingProblem SolvingMotivational Skills

Required

4+ years of experience exceeding goals in a quota carrying prospecting and closing Sales Role

1+ year(s) of experience directly managing is encouraged (SaaS is preferred)

Proven experience – and passion for – coaching, motivating, and growing the ability of those around you

Self-starter with the ability to quickly identify problems and come up with solutions

Comfortable with defining goals, success factors, key metrics for programs, and delivering against them

Strong experience running experiments (A/B testing methodology) in order to continuously improve our processes

Strong Knowledge of SFDC - Reporting, SFDC workflow management, etc

Experience selling a technical product or possess the aptitude to quickly learn this

Able to work hybrid (3 days per week) onsite in San Francisco or San Ramon locations

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents

Generous employee stock purchase plan

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave

Company

Five9

Glassdoor4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1001-5000 employees