Wireless Network Operations Center (NOC) Lead jobs in United States
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Engineering Solutions, LLC · 3 months ago

Wireless Network Operations Center (NOC) Lead

positionOrlando, FL
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Systems Engineering Solutions Corporation is seeking a Wireless Network Operations Center (NOC) Lead to provide ongoing support for their critical Network Operations Center and Wireless Network Operations Center. This role involves leading and supervising NOC technicians, ensuring operational coverage, and overseeing real-time monitoring and incident response for the wireless network.

Cloud ComputingDevOpsInformation TechnologyMachine LearningManagement Information SystemsSoftware
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H1B Sponsor Likelynote

Responsibilities

Lead and supervise NOC technicians and engineers, providing guidance, mentorship, and performance feedback
Ensure 24/7 operational coverage and effective staffing of the wireless NOC team
Develop and implement standard operating procedures (SOPs) and escalation protocols
Oversee real-time monitoring of wireless network performance, ensuring minimal downtime and optimal service quality
Lead incident response efforts for network outages, performance degradations, and security incidents
Coordinate with field engineers, network engineers, and vendors to resolve escalated network issues
Prepare and present regular performance, capacity, and incident reports to management
Maintain accurate logs of incidents, escalations, maintenance, and network changes
Identify recurring network issues and implement process improvements to reduce future incidents
Collaborate with engineering teams on network upgrades, expansions, and migrations
Ensure all changes follow established change management and risk mitigation processes
Participate in planning and execution of network optimization projects
Ensure adherence to network security policies, industry standards, and regulatory requirements
Conduct periodic audits to verify compliance with operational procedures and security standards

Qualification

Network Operations Center (NOC) managementWireless network technologiesNetwork monitoring toolsIncident response managementITIL certificationCCNA certificationTroubleshooting techniquesProject management skillsAnalytical skillsCommunication skillsProblem-solving skillsTeam leadership

Required

A minimum of five (5) years' relevant experience in Tier 1 support operations
Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
Relevant certifications such as ITIL v3, CompTIA, CCNA
Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
Hands-on experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
Effective communication skills for interacting with customers, technical teams, and management
Deep knowledge of wireless network technologies (e.g., LTE, 5G, Wi-Fi)
Experience with network monitoring tools (e.g., SolarWinds, NetScout, Nagios, or equivalent)
Proficiency in troubleshooting network performance, latency, and connectivity issues
Familiarity with network protocols, SNMP, VoIP, TCP/IP, and routing/switching concepts
Knowledge of network security best practices and incident response procedures
Experience managing NOC teams or network operations teams
Ability to prioritize tasks in high-pressure environments and delegate effectively
Strong project management skills for coordinating upgrades, maintenance, and troubleshooting efforts
Strong diagnostic and root-cause analysis skills
Ability to interpret network data, logs, and reports to drive decision-making

Preferred

Familiarity with ITIL processes, including Incident, Problem, and Change Management
Familiarity with network virtualization technologies (e.g., SD-WAN, NFV)
Knowledge of cloud-based network monitoring and management platforms
Hands-on experience with 5G NR architecture, LTE, and Wi-Fi 6/6E technologies
Experience with Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)
Ability to use analytics tools to identify network trends, performance issues, and capacity planning
Experience generating dashboards and KPI reports for leadership
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies

Benefits

Medical
Dental
Vision
AD&D
STD
LTD
Company paid Life Insurance
401k with employer contribution
Paid Time Off
Pet Insurance

Company

Engineering Solutions, LLC

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ESi is now doing business as Vibrint.
dateFounded in 1998
location
Hanover, Maryland, USA
people-size51-200 employees
web-link
https://www.enginsol.com

H1B Sponsorship

Engineering Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-04-20Acquired

Leadership Team

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David Thompson
Chief Administrative Officer
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