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MetroPlusHealth · 4 days ago

Sr. Account Manager, Provider Engagement

New York, NY

Full-time

Onsite

Senior Level

$95K/yr - $101K/yr

6+ years exp

MetroPlusHealth is seeking a Senior Account Manager, Provider Engagement who will be responsible for managing client relationships and ensuring service delivery to client accounts. This role involves building strong relationships with external providers and internal partners, conducting operational meetings, and driving client satisfaction through effective communication and problem-solving.

Financial ServicesHealth CareHealth InsuranceInsuranceLife Insurance

Responsibilities

Develop and maintain strong relationship with external providers and internal partners to manage customer service experience

Own the day-to-day service experience of key providers by working with the Network Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations

Facilitate resolution of all escalated requests by working with the appropriate Network Operations team and conducting provider consultations as required

Build PowerPoint decks for client Quarterly Business Review (QBR) presentations and ad hoc meetings

Deliver successful provider partnerships that result in high client satisfaction, retention, and growth

Lead, through influence in a matrixed environment, teams comprised of members from MetroPlusHealth functional groups and the client

Serve as the voice of key provider accounts by seeking ad-hoc and formalized feedback to gauge client satisfaction, identify areas for engagement, and solution improvement to enhance provider experience via clear communication and documentation

Employ critical thinking skills to find solutions that satisfy provider wishes while upholding business needs

Schedule and oversee logistics for key provider meetings, ensuring meeting notes are captured, reported and distributed to all key parties to document project progress, client feedback, agreements and next steps

Qualification

Healthcare industry experienceClient managementHealthcare data analysisPowerPoint presentationContractual language interpretationTrustFunctional/Technical skillsMulti-client managementIntegrityCustomer FocusCommunication skillsStrategic thinkingRelationship building

Required

6 years minimum of relative healthcare industry experience in a client management and value-based environment and Bachelor's Degree; or

8 years minimum of relative healthcare industry experience in a client management and value-based environment and Associate's Degree

Solid background in healthcare, preferably experience working in a network or client management

Must have strong healthcare and financial data analysis skills

Knowledge of IPAs, large provider groups, hospital systems, and diverse communities required to target providers that serve different demographics

Ability to decipher contractual language and clearly deliver messages to clients and customers with written and verbal communication

Integrity and Trust

Customer Focus

Functional/Technical skills

Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization

Demonstrated self-starter, strategic thinker, ability to manage complexity and ambiguity

Adapt quickly to change in an ever-changing environment

Ability to develop solid long-term positive working relationships

Ability to manage multiple client relationships simultaneously