Apply on Employer Site

SCITON · 2 weeks ago

Service Agreements & Sales Support Associate

Palo Alto, CA

Full-time

Onsite

Entry Level

$60K/yr - $68K/yr

2+ years exp

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. We are seeking a detail-oriented, customer-focused professional to support our Global Service and Sales Operations teams in the preparation, administration, and management of service and maintenance contracts.

Health CareLaserMachinery ManufacturingManufacturingMedicalMedical Device

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Prepare, review, and administer service contracts and maintenance warranty renewal proposals

Collaborate with Sales, Service Engineering, and Finance/Accounts Receivable (AR) to ensure accuracy in contract terms, pricing, billing schedules, and compliance

Manage customer account records, contract data, and renewal pipelines in CRM/contract management systems

Communicate with domestic and international customers regarding warranty renewal options, service coverage, and payment schedules

Assist in analyzing contract performance metrics to identify upsell/cross-sell opportunities and improve warranty renewal conversion rates

Support service teams by ensuring coverage alignment and accurate hand-off of signed contracts to operations

Resolve issues related to technical support, customer billing, and contract administration in coordination with internal teams

Maintain accurate documentation and support audits of contract agreements

Qualification

CRM softwareContract managementSales operationsMicrosoft ExcelAttention to detailCustomer serviceProblem-solvingTeam-oriented mindsetVerbal communicationWritten communication

Required

Bachelor's degree in Business Administration, Finance, or related field preferred

2+ years of experience in service contracts, maintenance agreements, sales operations, or customer account administration

Experience with CRM, ERP, or contract management software (Salesforce, Oracle, SAP, etc.) a plus

Strong attention to detail and ability to manage multiple priorities under tight deadlines

Excellent written and verbal communication skills, with strong customer service orientation

Proficiency in Microsoft Excel/Google Sheets for tracking, reporting, and analysis

Preferred

Knowledge of service/maintenance contract structures, warranty policies, or subscription models

Experience supporting global or regional sales/service teams

Ability to interpret contract terms and conditions and explain them clearly to customers

Strong problem-solving skills and a proactive, team-oriented mindset

Benefits

Equity/stock incentive programs

Profit-sharing bonus

Comprehensive benefits package

401K with matching

Company

SCITON

Sciton designs and manufactures advanced lasers and light sources for aesthetic medical purposes.

Founded in 1996

Palo Alto, California, USA

501-1000 employees

http://www.sciton.com

H1B Sponsorship

SCITON has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (2)

2022 (2)

2020 (3)