Second Front · 4 months ago
Enterprise Customer Operations Engineer
United States
Full-time
Remote
Senior Level
$155K/yr - $163K/yr
5+ years expSecond Front Systems (2F) is seeking a skilled and motivated Enterprise Support Engineer to join their Customer Support team. This role involves architecting, improving, and implementing customer applications on their cloud-native platform, Game Warden, while ensuring compliance with security standards for the U.S. government.
Information TechnologyNational SecuritySaaSSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Build, test, validate, and operate customer applications on Game Warden in accordance with Department of Defense and Intelligence Community security and compliance standards
Research, experiment, and develop solutions to improve customer deployment outcomes
Work cross-functionally with engineering, operations, and security teams to establish best practices for secure software delivery
Monitor, troubleshoot, and resolve incidents across complex cloud and hybrid infrastructures
Develop and document new solutions while working independently in a fast-paced agile environment
Implement, modify, and maintain CI/CD pipelines
Contribute to a team culture of innovation, diversity, and excellence
Qualification
Required
U.S. citizenship due to government contract requirements
Reside in one of the approved hiring hubs: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, Dallas/Fort Worth, TX
Architect-level experience designing, implementing, and operating cloud-based infrastructure
Expertise with at least one of: AWS, GCP, or Azure
Strong experience with containerization, Kubernetes, and AWS EKS
Hands-on experience deploying and managing applications with Helm
Proficiency with infrastructure-as-code tools
Experience monitoring and resolving incidents in complex enterprise environments
Familiarity with security frameworks (NIST, ISO 27001, SOC2, etc.)
Strong coding skills in one or more of: Go, Python, Bash
Proficiency in image/container hardening and CVE remediation
Experience implementing CI/CD pipelines
Strong communication and interpersonal skills
Excellent organizational and time management skills
Familiarity with GitLab and Google Workspaces
Expertise with DevSecOps principles: security automation, continuous security, and cross-functional collaboration
Preferred
5–7 years of relevant experience
Certified AWS Solutions Architect
Certified Kubernetes Administrator (CKA)
Experience as a Software Engineer or DevSecOps Engineer
DoD 8570 compliance
Experience working in a startup environment
Knowledge of zero-trust architectures, threat modeling, and secure coding practices
Ability to operate in high-pressure enterprise support environments
Strong interest in matters of national security
Compassionate and direct feedback style, team-oriented, and growth-oriented mindset
Benefits
100% Healthcare, vision, and dental coverage
401(k) + 3% company contribution
Wellness perks (Fitness classes, mental health resources)
Equity incentive plan
Tech + office supplies stipend
Annual professional development stipend
Flexible paid time off + federal holidays off
Parental leave
Work from anywhere
Referral Bonus
Company
Second Front
Second Front is a public-benefit, venture-backed company delivering mission-critical software to the world’s democracies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$152.1MKey Investors
Salesforce VenturesBooz Allen VenturesNew Enterprise Associates
2024-09-13Series C· $70M
2024-01-16Series Unknown
2023-11-28Series B· $40M
Leadership Team
Tyler Sweatt
Chief Executive Officer
Josh Bosquez
Chief Technology Officer
Recent News
Seattle TechFlash
2026-01-07
Company data provided by crunchbase