Clipboard · 3 months ago
Onboarding Documents Associate
United States
Full-time
Remote
New Grad, Entry LevelClipboard is a fast-growing Series C marketplace focused on improving socioeconomic mobility through its app-based platform. The Onboarding Documents Associate will play a crucial role in ensuring a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals, directly influencing the quality and speed of the onboarding process.
Health CareMarketplaceMedical
No H1B
Responsibilities
Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines
Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization
Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects
Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency
Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools
Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making
Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals
Qualification
Required
Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service
Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)
A sharp eye for detail—you catch inconsistencies others might overlook
Confidence in making timely decisions, even in gray areas
Strong written communication skills and the ability to simplify complex topics
Highly organized and dependable, with a strong sense of ownership and urgency
Demonstrated success in fast-paced, fully remote work environments
Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms
Ability to work independently while effectively collaborating with other teams
Experience with Quality Assurance (QA) work is a plus
Residing in the Asia-Pacific region
Wired internet connection with a minimum of 15 Mbps download speed
Minimum system specifications: CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer, RAM: 12 GB (16 GB recommended)
Quiet, professional home workspace
Noise-canceling headset and a stable internet/power backup setup
Company
Clipboard
Clipboard connects healthcare facilities and schools with local professionals who can work unfilled shifts.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Michael Cook
Engineering Leader
Recent News
initialized.com
2026-01-13
International Business Times
2025-12-12
2025-11-05
Company data provided by crunchbase