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GivePulse, Inc. · 2 months ago

Client Success and Support Coordinator

Austin, TX

Contract

Onsite

New Grad, Entry Level

GivePulse, Inc. is seeking a Client Success and Support Coordinator to manage customer relationships and provide exceptional support. The role involves troubleshooting client issues, collaborating with technical teams, and ensuring client satisfaction throughout their journey with the company.

Event Management

Responsibilities

Provide high-quality customer support via email, chat, and phone, and also find creative solutions to customer requests

Troubleshoot, test, resolve technical problems, and identify creative solutions to delight clients

Collaborate with the technical support team when necessary and provide them full details and tested permutations to reproduce issues to streamline finding solutions

Go above and beyond to make customers find success with the platform

Support all customer relationship activities through customer onboarding & implementation, launch and product training, and all post-implementation support

Gather client feedback, identify potential pain points and root issues, and communicate thoughtful insights with analytical rigor to internal teams for continuous improvement

Create and update documentation, manuals, knowledge base resources, and videos to empower clients to find solutions independently

Take ownership of results by driving high-quality customer service, resulting in meeting, or exceeding the monthly goals associated with the role every month

Build partnerships and relationships with customers and be passionate about helping them meet their goals and staying positive in handling customer requests

Delight clients at scale

Perform other duties as assigned

Qualification

Client support experienceTechnical aptitudeCommunication skillsOrganization skillsTime managementSaaS experienceMulti-taskingCustomer relationship managementMS Office proficiencyGoogle Business Suite proficiencyAttention to detailProblem-solvingDocumentation skills