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Silvus Technologies · 1 day ago

IT Support Specialist

Los Angeles

Full-time

Onsite

Mid Level

$31.25/hr - $36.06/hr

3+ years exp

Silvus Technologies is dedicated to connecting those who keep us safe by delivering advanced Mobile Ad-hoc Network radios. The IT Support Specialist will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure.

Information TechnologyRoboticsTelecommunicationsWired TelecommunicationsWireless

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems

Respond to Help Desk IT support tickets in a timely manner

Install, configure, and maintain hardware and software

Develop and maintain documentation related to the company's IT infrastructure and support processes

Maintain an up-to-date inventory of all hardware and software assets

Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities

System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals

Qualification

Technical supportHardware troubleshootingSoftware installationWindows environmentGoogle SuiteMicrosoft 365Active DirectoryLinux skillsMacOS skillsInterpersonal skillsTeam collaborationPositive attitude

Required

High School Diploma or GED

3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures

Proficient PC skills in a Windows and IOS environment required

Experience with Layer 1 Networking and Cabling

Experience installing/uninstalling and licensing/de-licensing enterprise software

Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint)

Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune

Strong interpersonal skills with a positive and enthusiastic attitude

Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff)

Must be a U.S. Citizen due to clients under U.S. government contracts

All employment is contingent upon the successful clearance of a background check