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Every · 4 months ago

Benefits Advisor & Operations Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Every.io is a Series A startup focused on reimagining back-office operations for startups, simplifying finance, compliance, and HR. They are seeking a Benefits Advisor & Operations Specialist to own the advisory and operational aspects of their small group health offerings, working closely with customers and managing benefits administration workflows.

Artificial Intelligence (AI)BankingCredit CardsFinancial ServicesFinTech

Responsibilities

Serve as the primary point of contact for customers during benefits setup and renewal

Guide employers through plan selection by explaining options across health, dental, vision, and ancillary benefits

Communicate directly with carriers to submit group applications, manage enrollments, and resolve issues

Ensure compliance with applicable federal and state benefits regulations (ACA, COBRA, etc.)

Answer employee questions about coverage, eligibility, and enrollment processes

Collaborate with Every.io’s payroll and compliance teams to ensure benefits integrate seamlessly

Maintain accurate records of plan details, enrollment changes, and carrier correspondence

Proactively identify and escalate issues that could impact customer satisfaction or compliance

Qualification

Benefits administrationCompliance knowledgeCustomer serviceOrganizational skillsPHR certificationSHRM-CP certificationCEBS certificationAttention to detail