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Dash0 · 4 months ago

Enterprise Solutions Architect

United States

Full-time

Remote

Mid Level

Dash0 is an innovative observability company focused on making observability accessible for developers. As an Enterprise Solutions Architect, you will optimize the user journey and enhance customer experience through technical expertise and collaboration, ensuring users maximize the value of the product.

Information TechnologyIT InfrastructureSoftware

Responsibilities

Analyze and optimize the user's journey from registration to full product value utilization

Develop and implement data gathering strategies to generate insights for enhancing user experience

Collaborate with product teams to identify and resolve roadblocks in the user journey, ensuring an intuitive learning curve

Work closely with customer support and success teams to align efforts with the customer experience vision

Contribute to initiatives that empower customers to fully utilize product value through effective support and success strategies

Develop and execute Proofs of Concept (POCs) to demonstrate product capabilities and value

Prepare and deliver engaging product demos to potential and existing customers

Participate in trade shows and industry events, delivering talks and presentations to promote solutions

Provide technical support and guidance to customers, addressing their queries and issues effectively

Qualification

Customer Relationship ManagementData AnalysisPOC DevelopmentTechnical DemonstrationEmpathyProject ContributionStrategic InputCommunication SkillsProblem-Solving SkillsCustomer FocusAdaptabilityPresentation Skills