IT Service Desk Intern jobs in United States
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PCG · 3 months ago

IT Service Desk Intern

positionLenexa, KS, USA
timeInternship
remoteOnsite
seniorityIntern
workcardStart in 2026 Summer

Performance Contracting Group is a national employee-owned specialty contractor committed to diversity and professional development. They are seeking an IT Service Desk Intern to support their Information Technology Department, assisting with hardware/software maintenance, troubleshooting, and providing technical support during the summer internship program.

Enterprise Resource Planning (ERP)Information TechnologySoftware
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Culture & ValuesbadNo H1Bnote

Responsibilities

Support the IT team in maintaining hardware, software, systems, and applications
Assist with troubleshooting issues and provide technical support
Field incoming support requests (phone and tickets)
Triage and resolve support requests as necessary
Escalate advanced issues to appropriate support team
Maintain excellent records of work completed
Perform tests validating resolutions provided
Engage all tickets assigned within internal SLAs
Manage, execute, and document project work

Qualification

Technical supportTroubleshootingMicrosoft Office SuiteCustomer serviceMultitaskingCommunication skillsTeamworkCritical thinking

Required

Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2025
Must have interest in customer-focused work, supporting the IT Service Desk
Must have reliable transportation to the office in Lenexa, KS
Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
Strong verbal and written communication skills
Ability to work effectively in a team environment
Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
Displays excellent customer service skills
Critical thinking and problem-solving skills
Ability to multitask

Preferred

Prior completion of 2-3 years of a relevant undergraduate degree program is preferred
Local to the Kansas City Metro Area
This role is not eligible for visa sponsorship

Benefits

Competitive hourly pay
Paid holidays
$2,000 scholarship
Medical and prescription drug insurance plans with flexible spending account option
Employee assistance program (EAP)

Company

PCG

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OVERVIEW— PCG is the world's largest implementer of business predictability through consistent and award-winning business and digital transformation.
dateFounded in 2016
location
Scottsdale, Arizona, USA
people-size51-200 employees
web-link
https://www.pcgservices.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Sylvain Thauvette
Managing Partner - CFO
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Company data provided by crunchbase