UG2 · 2 days ago
Senior Director of Operations - Janitorial Facility Services
Boston, MA
Full-time
Onsite
Director/Executive
10+ years expUG2 is a privately held company headquartered in Boston, Massachusetts that specializes in facility services. The Senior Director of Operations will lead and oversee janitorial facilities service operations across the Northeast Region, ensuring exceptional service delivery and operational excellence in maintenance and janitorial strategies.
Facilities Support ServicesFacility ManagementJanitorial ServiceService Industry
Responsibilities
Lead and manage janitorial operations and vendor relationships across multiple facilities in the Northeast Region
Serve as the senior executive for customer facilities, ensuring high-quality and cost-efficient service delivery
Oversee the performance of the service delivery team and external subcontractors, maintaining adherence to the highest standards
Collaborate with UG2’s regional and corporate leadership teams to facilitate seamless account transitions and ensure alignment with organizational goals
Meet and exceed contractual SLAs, maintain KPIs, and present regular business reviews to client/customer teams
Partner with UG2 corporate departments, including procurement, finance, payroll, and human resources, for integrated and effective operations
Establish standards, protocols, and reporting mechanisms to ensure operational excellence and financial performance across assigned accounts
Conduct and lead regular team meetings to address operational requirements, project updates, and strategic initiatives
Lead strategic planning discussions and business development opportunities
Qualification
Required
Bachelor's degree in Facility Management, Business Administration, or a related field, or equivalent professional education and experience
Minimum of 10 years of leadership experience in custodial management, facilities operations, or related fields; or equivalent combination of education and experience
Preferred
Demonstrated success managing integrated facility services across a diverse portfolio of facilities
Strong business acumen, including expertise in financial modeling, customer satisfaction metrics, and strategic planning
Effective leadership and communication skills, with the ability to manage both union and non-union teams
Comprehensive understanding of financial principles, including P&L management and budgeting
Proven ability to drive operational efficiency and client satisfaction in a multi-site environment
Willingness to travel within and outside the Northeast Region up to 80% of the time
Professional certifications (e.g., PE, CFM, CHFM, CPE, CEM, CHCP, CHESP, MBA) are highly desirable
Company
UG2
UG2 is a provider of comprehensive integrated facility services and solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Correia
Chief Operating Officer
Dennis Giblin
National Vice President Strategic Partnerships & Solutions
Recent News
Seattle TechFlash
2025-09-15
Boston Business Journal
2023-11-09
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