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TechSmith · 3 months ago

Software - Customer Service Intern (Paid Internship) - Hybrid

East Lansing, Michigan

Internship

Hybrid

Intern

TechSmith is a technology company that offers a collaborative and innovative work environment. They are seeking a Customer Service Intern to support their Customer Care department by providing excellent customer service and assisting customers with their inquiries and issues related to the software.

Software

Comp. & Benefits

Responsibilities

Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls

Interact with customers in a professional manner to gather information on specific issues to solve their problems

Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening

Assist customers with account status inquiries, subscription management and answer presales and post sales questions

Capture critical product and customer data to help improve the customer experience and create efficient business processes

Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software

Talk to customers about how our products can solve their challenges

Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems

Meet and exceed any assigned individual or team goals

Multi-task and excel in a fast-paced environment

Understand our competitors and know our products' advantages

Other duties as assigned

Qualification

Customer serviceProblem-solvingCommunication skillsDetail orientedMultilingual skills

Required

A team player with a positive attitude is essential

Must be resourceful, self-motivated, customer-focused, and able to work on a team

Excellent verbal and written communication skills

Must be detail oriented

Interest in technology, specifically software applications

Good organization skills and capability to multi-task

You must be legally authorized to work in the United States

You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required

Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum

Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field