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Kinesis Money · 3 months ago

Junior Salesforce Administrator / Business Analyst

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

Allocated Bullion Exchange (ABX) is the world’s leading electronic institutional exchange for allocated physical precious metals. The Junior Salesforce Admin/Business Analyst will optimize Salesforce Lightning Service Cloud instances, gather business requirements, and enhance operational efficiency within the fintech sector. This role is ideal for a proactive individual looking to make a direct impact in the innovative precious metals exchange market.

AppsBlockchainCryptocurrencyFinancial ExchangesFinancial ServicesTrading Platform

No H1B

Responsibilities

Maintain and Optimize Salesforce: Handle daily administration of Salesforce Lightning instances, including user access, profile settings, and security

Build and Customize Salesforce: Create and manage custom objects, fields, page layouts, and use automation tools (Flow, Process Builder, Workflows, Validation Rules) to streamline processes

Provide User Support: Troubleshoot Salesforce issues, offer technical assistance, and ensure smooth system operation for all users

Manage Data Effectively: Perform data imports, exports, and cleansing using tools like Salesforce Data Loader and change sets

Document Salesforce Configurations: Keep detailed records of Salesforce setups and processes for future reference

Gather and Define Requirements: Work with various teams to collect business needs and define project scopes

Translate Needs into Actions: Convert business requirements into clear tasks and user stories

Create Project Documentation: Develop detailed documentation, including requirement specifications, project scopes, user stories/jira cards, user guides, and process flows

Identify System Improvements: Help find opportunities to improve Salesforce by gathering user feedback and analyzing requirements

Facilitate Stakeholder Communication: Assist in managing stakeholder expectations, gathering requirements, and developing process flows and user stories

Work with Senior Team Members: Collaborate with senior Salesforce Administrators and Developers to implement solutions and improvements

Communicate Clearly: Effectively communicate with stakeholders at all levels

Participate in Team Activities: Join regular team meetings and share knowledge with colleagues

Attend Local Events: Participate in quarterly in-person Salesforce/Company events and other required meetings within the Klang Valley region

Qualification

Salesforce administrationSalesforce automation toolsBusiness analysisAgile environmentSalesforce Data LoaderMicrosoft OfficeSQLSalesforce certificationsCollaboration skillsProblem-solving abilities

Required

Minimum 1 year of previous experience as a Salesforce Administrator/Business Analyst/Consultant, with strong understanding of Salesforce administration and configuration

Experience working within an Agile environment

Good communication and collaboration skills

Must be based in Malaysia, preferably within the Klang Valley region, to facilitate quarterly in-person meetings and events

Salesforce admin knowledge including permission control, automation tools (e.g., Flow, Process Builder, Workflow)

Experience using tools such as Salesforce Data Loader and change set migration tools

Hands-on experience using flow-chart tools (Lucid Chart, Miro etc.)

Microsoft Office proficiency

Result-driven and oriented with a keen attention to detail

Highly self-motivated and eager to learn

Strong problem-solving abilities and a desire to grow

Ability to learn to tackle business scenarios and deliver solutions

Openness to discussions, team-oriented, with a proactive approach

Preferred

Familiarity with relational databases and SQL (desirable)

Salesforce certifications (desirable)

Benefits

A dynamic and challenging work environment with opportunities for professional growth.

A company committed to developing you personally and professionally.

A collaborative and supportive work environment with regular virtual and in-person team events.

Remote/Work-from-home flexibility.

Company

Kinesis Money

Founded in 2018, Kinesis is a global trading and digital asset utility platform and mobile application, which facilitates the exchange, management and monetary application of native physical gold and silver-based digital assets and cryptocurrency.

Founded in 2018

Vaduz, Vaduz, LIE

51-200 employees