Atlantic Vision Partners ยท 3 months ago
Patient Communication Representative
Richmond, VA
Full-time
Onsite
Entry Level
2+ years expAtlantic Vision Partners is dedicated to helping patients see more clearly and provides employees with ongoing support and career growth opportunities. As a Patient Communication Representative, you will be the first point of contact for patients, responsible for handling calls, scheduling appointments, and ensuring a high level of customer service.
Health CareHospital
Responsibilities
Answer inbound calls promptly and professionally
Provide information about the eye care services offered, office hours, and other general inquiries
Book and confirm eye exams, consultations, and follow-up appointments based on patient needs and doctor availability
Reschedule or cancel appointments as requested by patients
Accurately enter and update patient information, including contact details and medical history, into the system
Verify and process insurance details, including pre-authorizations if required
Address patient concerns and questions with empathy and professionalism
Resolve any issues related to appointments or services
Document call details and patient interactions in the system
Coordinate with office staff to manage patient flow and ensure smooth operations
Adhere to privacy and confidentiality regulations to protect patient information
Follow office protocols and procedures to maintain high standards of service
Qualification
Required
High school diploma, GED or equivalent certification
At least 2 years customer service experience or 2 years of call center experience
Experience in a healthcare setting, especially in ophthalmology or optometry, is a plus
Excellent verbal and written communication skills
Ability to convey information clearly and professionally
Strong interpersonal skills with a focus on patient satisfaction
Ability to handle difficult situations and resolve conflicts effectively
Proficiency with computer systems and software, including appointment scheduling software and electronic health records (EHR)
Familiarity with telephone systems and standard office equipment
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
Attention to detail for accurate appointment scheduling and data entry
Ability to troubleshoot issues related to scheduling, patient inquiries, and system problems
Understanding of and adherence to privacy regulations and confidentiality standards, especially concerning patient information
Ability to work collaboratively with other team members and healthcare professionals
Willingness to adapt to changes in procedures, schedules, and patient needs
Benefits
On-Site Training
Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee
Paid Certified Accreditations
Unmatched resources like in-house tools to help serve our patients
Company
Atlantic Vision Partners
Atlantic Vision Partners is a vision practice management company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sheridan Capital Partners
2019-06-11Private Equity
Leadership Team
Frank Manuguerra
Director: Optical Operations & Marketing at Atlantic Vision Partners
Recent News
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