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Brown University Health · 2 months ago

SAH Department Secretary

Fall River, MA

Full-time

Onsite

Mid, Senior Level

$17.47/hr - $25.47/hr

5+ years exp

Brown University Health is committed to compassionate and respectful patient care, and they are seeking a Department Secretary to manage clerical and office functions. The role involves organizing workflow, scheduling patients, and maintaining efficient operations within the department while ensuring high levels of patient satisfaction.

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Responsibilities

Ensures that appropriate information is gathered and prepared for reports, meetings, and correspondence for the patients, physicians, department and management staff in an accurate and timely fashion

Organizes and maintains workflow patterns, procedures and equipment that streamline the clerical process of the department and provide for maximum efficiency

As appropriate, actively participates in Departmental &Hospital committees, projects and interviews, maintaining minutes as appropriate

Appropriately schedules patients and manages associated information to bring about positive outcomes in volume, revenue, and patient satisfaction

Investigates and resolves complaints of patients and physician regarding relevant office functions with minimal supervision

Participates in developing and ongoing monitoring of departmental operational and capital budgets for efficient management of office functions

Demonstrates ability to analyze situations, track to root cause, and implement shorts and long term solutions

Maintains all office and reception areas in an organized, safe and presentable state

Ensures that office needs are met with cooperation, flexibility, and patient satisfaction awareness

Responds appropriately to all demands for service in the Department, assisting with tasks as assigned by the Manager

Completes work assignments within an acceptable time frame

Uses time and resources to the best possible advantage for successful completion of job responsibilities

Develops and maintains efficient working relationships

Is reliable in respect to attendance

Is Reliable in respect to punctuality

Recognizes the importance of team efforts and partners with others to achieve positive outcomes

Is part of a team effort to ensure quality services

Offers creative solutions or alternatives to issues or concerns

Produces quality results

Continually strives to improve the quality of work

Accepts responsibility for all work performed and takes appropriate corrective action as needed

Qualification

Secretarial TrainingAnalytical SkillsDecision MakingCustomer ServiceTeam Collaboration

Required

Is cooperative in interactions, treating customers with courtesy, respect and compassion

Is patient when responding to questions and answers questions appropriately

Responds to requests in a timely manner

Handles interruptions in a skillful way

Maintains a professional appearance and demeanor

Strives to prevent/resolve customer concerns to the customer's satisfaction

Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services formal educational programs, other work groups and on-the-job training)

Attends and participates in staff meetings and in-services and/or reviews documentation as required

Assists in the orientation of others and actively participates in mentoring

Performs analytical and decision making functions with minimal supervision

Recognizes and seeks assistance/consultation when appropriate

Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues

Possesses awareness of programs/services provided by Hospital and where they are located

Completion of a two -year program of Secretarial Training or five years experience as a Secretary required