Lead Forensics · 10 hours ago
Customer Success Manager
Scottsdale, AZ
Full-time
Hybrid
Mid Level
$65K/yr - $85K/yrLead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. They are seeking motivated and customer-focused Customer Success Managers to join their team and play a key role in driving client retention.
AnalyticsB2BDeveloper ToolsLead GenerationSaaSSoftware
Responsibilities
Building and maintaining client relationships
Providing support and assistance throughout the contract lifetime
Identifying further use cases to increase value and liaise regularly to develop strategies
Contributing to revenue growth by upselling/uplifting client contracts
Hosting online meetings with various stakeholders to review the progress of their desired outcomes
Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
Negotiating contract renewals and expansion proposals
Working towards weekly KPI’s and monthly targets; both individually and as a team
Qualification
Required
Sales/Account Management or Customer Success background
Experience in using CRM systems
Previous experience with interacting with Director Level individuals
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Great Communications skills
Strategic thinker with problems solving skills
Strong negotiating skills
Previously worked towards targets and KPI's
Benefits
Medical
Dental
Vision
Life Insurance
401k
Employee Assistance Program
20 PTO days
9 public holidays
Your birthday off as standard
Incentive trips abroad for top performers every quarter
2 paid volunteer days
Company planned fundraisers and volunteer events
Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues
Company
Lead Forensics
Lead Forensics is the global category leader in Website Visitor Identification.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Thomas
Chief Executive Officer
Henry Braithwaite
Co-Founder & COO
Recent News
2025-11-19
TrustRadius for Vendors
2025-06-11
Company data provided by crunchbase