NedGraphics Software · 4 months ago
Textile Engineer Support
Dalton, GA
Full-time
Onsite
Mid Level
3+ years expNedGraphics is a company that provides specialized CAD/CAM design software for various textile industries. They are seeking an experienced Software Specialist to join their Customer Success team, focusing on supporting, demonstrating, and training on NedGraphics Software with an emphasis on fabric analysis and project management for high-end client presentations and trainings.
Information TechnologySoftware
Responsibilities
Assist with pre-sales activities including presentations and demonstrations to both small/medium and enterprise customers
Support the organization of company initiatives such as webinars, tradeshow preparation, marketing rollouts, etc
Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
Develop strong understanding of client’s business needs and goals
Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needs
Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
Assists in preparing presentations, RFI's, and RFP's, etc
Communicate the progress of customer implementations to internal and external stakeholders
Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
Actively seeks and tracks customer feedback on implementations and services
Represent the voice of the customer in product, service, and workflow design
Achieve and maintain a comprehensive understanding of the full line of software and services provided
Help customers meet their goals by effectively utilizing our solutions and services to their full potential
Qualification
Required
Minimum 3 years work experience in textile design, with knowledge in the textile industry
Knowledge of CAD/CAM Tuft software
Knowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) a bonus
Knowledge/Integration of production looms very beneficial
Excellent communicator and team player
Advanced Computer Skills
Bachelor's degree in Textiles or Textile Design
Ability to prioritize tasks and meet deadlines
Organizational skills
Detail oriented
Fast learner encompassing a wide range of software
Help Desk / Technical Support
Technical problem-solving expertise
Possible travel required
English speaking and any additional languages are a plus (e.g. Turkish)
Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)
Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonus
Company
NedGraphics Software
NedGraphics™ is the leading provider of textile design and CAD / CAM software solutions for the apparel, home furnishings, flooring, and other textile markets.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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