CreditAssociates · 3 months ago
Senior Debt Resolution Advisor
Plano, Texas
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yr
1+ years expCreditAssociates is an industry leading financial services company committed to helping individuals achieve a debt-free life. They are seeking a Bilingual Senior Debt Resolution Advisor who will play a critical role in client satisfaction and retention, motivating clients to stay in the program and achieve their financial goals.
AdviceDebt CollectionsFinancial Services
Responsibilities
Ensure high level client satisfaction while providing a world-class client experience
Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free
Resolve client concerns by asking probing questions to understand their concerns, reselling the benefits of the program in a way that is tailored to their concerns, and revisiting their goals and reasons they desire to be debt free (the big picture)
Communicate clearly and confidently with clients regarding financial, debt and credit-related questions
Cultivate and maintain client relationships to deescalate tension and emotion
Provide information, support, and counseling to clients in an upbeat professional manner
Meet call flow requirements, productivity metrics, KPI goals and schedule adherence
Maintain client information utilizing business software systems, training, and tools
Support and communicate with team members professionally and respectfully
Contribute to building a positive team culture
Qualification
Required
Bilingual (English/Spanish) and receives additional compensation
Must be comfortable and very skilled with overcoming objections, selling program benefits, problem solving and emotional resolution
1+ year of account management, retention or sales required
Proficiency with Microsoft Office Suite and basic computer operations skills required
High school diploma or equivalent education required
Preferred
Experience in fast paced call center environment preferred
Financial services related experience a plus, not required
Bilingual (English/Spanish) a plus and receives additional compensation
Experience using Salesforce and Vonage preferred
Bachelor's degree a plus
Benefits
Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
Generous 401k plan with aggressive company match
Convenient location near Legacy West
Relaxed yet fast-paced work environment including business-casual dress code
Company
CreditAssociates
At CreditAssociates® we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve helped thousands of clients get out of debt for less than what they owe, in little as 12-36 months.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase