High Impact Ventures ยท 3 months ago
HGLAI Customer Success / Account Management Advocate (US)
Tampa, Florida, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expHigh Impact Ventures is on a mission to revolutionize content creation through AI innovation. They are seeking a highly organized and detail-oriented Customer Success, Account Manager to manage projects, work with clients, and oversee both pre-sales and post-sales activities, ensuring customer satisfaction and effective delivery of services.
Venture Capital & Private Equity
Responsibilities
Regularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on time
Make sure the sales pipeline is up to date
Oversee cross-functional projects, coordinating timelines, resources, and deliverables
Track progress, identify bottlenecks, and ensure teams stay aligned on priorities
Provide QA for new features and report any bugs/issues to Dev team
Implement and refine operational processes to support rapid business growth and product development cycles
Identify inefficiencies and drive continuous improvement initiatives
Qualification
Required
2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment
Understanding of basic AI/ML concepts
Highly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc)
Demonstrated ability to manage complex projects with multiple stakeholders
Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences
Proven ability to lead and influence teams without direct authority
Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed
Works well cross-functionally, fostering strong relationships across the organization
Preferred
Familiarity with Agile, Scrum, or Kanban methodologies is a plus
Benefits
Competitive Salary & Equity
Flexible Work Environment
Professional Growth
Cutting-Edge Technology & Impactful Work
Company
High Impact Ventures
San Francisco, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase