Cocheco Elder Law Associates, PLLC · 3 months ago
Client Experience Coordinator
Dover, NH
Full-time
Onsite
New Grad, Entry LevelCocheco Elder Law Associates, PLLC is a law firm specializing in estate planning, probate, trusts, and elder care matters. They are seeking a Client Experience Coordinator to manage client intake, triage inquiries, and ensure effective communication as the first point of contact for the firm.
Law Practice
Responsibilities
Client Intake and Triage: Handle incoming inquiries from prospective clients, assess their needs, and scheduling initial consultations based on the level of planning needed
Scheduling initial consultations, reviews and additional client meetings
Effective Communication: Communicate clearly and professionally via phone and email, ensuring prompt and accurate responses to client inquiries
Active Listening: Listen attentively to clients’ concerns, demonstrate empathy, and ask clarifying questions to provide the best support
Backup Phone Responder: Serve as the backup for incoming phone calls, ensuring no calls are missed and that clients feel heard and valued
Technology Utilization: Use Microsoft Office Suite and law firm software to manage client information, schedule appointments, and maintain records accurately
Daily Operations Support: Assist with filing, scanning, and other administrative tasks, contributing to the smooth running of the office
Qualification
Required
A high school diploma is required
Prior professional experience in a client-facing or administrative role is preferred
Demonstrated ability to communicate clearly, both verbally and in writing, with strong phone etiquette and professional email skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn industry-specific law firm software
Strong active listening abilities to understand and address client needs effectively
Collaborative mindset with the ability to work independently and adapt in a fast-paced environment
Preferred
Professional certification or an associate degree is a plus
Company
Cocheco Elder Law Associates, PLLC
At Cocheco Elder Law Associates, PLLC, we focus on estate planning, elder law, asset protection, and closely related practice areas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase