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Arrive Logistics · 2 days ago

Client Success Associate

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Arrive Logistics is a leading transportation and technology company in North America, seeking a Client Success Associate to manage daily operations of client accounts. The role involves load building, scheduling, and providing timely updates while ensuring operational excellence and customer satisfaction.

Freight ServiceLogisticsShipping BrokerSupply Chain ManagementTransportation

Hiring Manager

Taylor Schellenger

Responsibilities

Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution

Focus on accuracy and timeliness while building loads for our customer account(s)

Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network

Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates

Communicate with customer contacts proactively when a shipment will be delayed

Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer

Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities

Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication

Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service

Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate

Prioritize exceptions by working with the Carrier team to provide timely updates to customers

Proactively work with management to determine any potential concerns for aging for your customer