PwC · 3 months ago
Global Operations Lead, HCP Engagements - Managed Services Health PLS
MO-St. Louis
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$124K/yr - $280K/yr
7+ years expPwC is a global leader in risk and compliance, focusing on maintaining regulatory compliance and managing risks for clients. The Global Operations Lead will oversee the global operations for HCP engagement managed services, ensuring operational excellence and client success while providing advisory support across various risk and compliance areas.
AccountingBusiness DevelopmentConsultingFinanceFinancial ServicesTax Consulting
No H1B
Responsibilities
Craft and convey clear, impactful and engaging messages that tell a holistic story
Apply systems thinking to identify underlying problems and/or opportunities
Validate outcomes with clients, share alternative perspectives, and act on client feedback
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
Deepen and evolve your expertise with a focus on staying relevant
Initiate open and honest coaching conversations at all levels
Make difficult decisions and take action to resolve issues hindering team effectiveness
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements
Qualification
Required
Bachelor's Degree
7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Preferred
Master's Degree
CMP or HMCC
Demonstrates extensive knowledge and/or a proven record of success in HCP, HCO and Patient Engagement Operations
Mentoring junior team members
Monitoring financials and maintain budget profitability
Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role
Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement
Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps
Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand
Working with global tech team and developers on application modification and bug fixes
Leading teams of individuals with a positive attitude
Communicating with senior leadership and senior client stakeholders
Delivering consistent 'white glove' customer service
Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
Strong research skills
Experience contracting is preferable
Financial acumen for reconciling budgets
Has strong attention to detail
Familiarity with Advanced Excel and Power BI
Strong English language reading comprehension and writing skills
Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy
Benefits
Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave
And more
Company
PwC
At PwC, we help clients drive their companies to the leading edge.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Apparel Impact Institute
2023-09-19Grant
Leadership Team
Havard Abrahamsen
CEO - Norway
Alex Sladen
Director - Global Marketing, Media & Partnerships
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