Cybermedia Technologies, LLC (CTEC) · 3 months ago
EN/VR Payment Specialist QA
United States
Full-time
Remote
Senior Level
5+ years expCTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. They are seeking to hire an EN/VR Payment Specialist – Quality Assurance (QA) who will be responsible for ensuring the accuracy, integrity, and compliance of Employment Network and Vocational Rehabilitation payment and eligibility transactions. The role involves performing quality assurance checks, reconciling transactions, and providing expert guidance on payment processes.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform detailed reviews and quality assurance checks on EN/VR payment and eligibility transactions processed via iTOPSS to ensure accuracy, completeness, and adherence to program guidelines
Reconcile EN/VR transactions and resolve discrepancies between system records and case file documentation, flagging and correcting errors as needed
Monitor payment and eligibility workflows to proactively identify potential issues related to overpayments, eligibility status changes, or incorrect transactions
Assist with overpayment resolution by collaborating with ENs, VR agencies, and internal stakeholders—researching issues, preparing documentation, and communicating findings and solutions to all parties involved
Analyze data and prepare reports on error trends, recurring reconciling issues, and QA metrics to inform management and support continuous process improvements
Provide expert guidance on SSA payment policies, eligibility criteria, iTOPSS navigation, and transaction processing to partner organizations and internal teams
Conduct training and develop resources on accurate transaction processing, reconciliation protocols, and quality standards for EN/VR program staff
Maintain confidential and compliant records for all QA activities, reconciliation efforts, and overpayment cases in accordance with federal policy
Support internal and external audits by preparing accurate transaction histories, QA logs, and reconciliation documentation as requested
Stay current with SSA program updates, new iTOPSS features, regulatory changes, and best practices in EN/VR transaction management and quality assurance
Qualification
Required
Bachelor's degree (BS) from an accredited institution is required
Five (5) to seven (7) years of relevant professional experience in program administration, quality assurance, payments processing, or related roles—preferably with direct experience in SSA, EN, VR programs, or government payment systems
In-depth knowledge of EN/VR payment and eligibility processes; experience with iTOPSS or similar transactional systems is highly preferred
Demonstrated ability to perform detailed reconciliations, quality assurance checks, and maintain accuracy under stringent regulatory requirements
Proven analytical and problem-solving skills, specifically in reconciling complex payment and eligibility cases and resolving overpayment issues
Excellent communication skills, both written and verbal, with the ability to clearly document findings, compose reports, and provide training or guidance
Strong proficiency in case management, data analysis, and standard productivity software (e.g., Microsoft Office Suite; experience with database or audit tools a plus)
High degree of professionalism, integrity, and attention to detail, with demonstrated ability to manage confidential and sensitive information
Strong organizational skills and ability to independently manage multiple priorities, deadlines, and competing tasks in a dynamic environment
Commitment to continuous learning and adherence to all applicable SSA policies, federal regulations, and quality assurance standards
Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
Preferred
Experience with iTOPSS or similar transactional systems is highly preferred
Benefits
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
Company
Cybermedia Technologies, LLC (CTEC)
We modernize legacy infrastructure, secure mission-critical systems and design digital experiences that impact millions of federal workers & American citizens every day.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Main Street Capital
2023-05-17Private Equity· $44M
2023-05-17Debt Financing
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