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Contra Costa Community College District · 2 months ago

Program Assistant (Student Services- TEMP)

Pittsburg, CA

Full-time

Onsite

Entry Level

$19.75/hr - $19.75/hr

2+ years exp

Contra Costa Community College District is seeking a Program Assistant to provide a variety of college services for assigned programs to support a diverse student population. The role involves administrative support, coordinating student services, and assisting students in navigating college processes.

EducationHigher Education

Responsibilities

Performs a variety of administrative support functions to assist in coordinating a student services program on assigned campus

Prepares correspondence, memos and statistical materials; answers phones

Compiles data from a variety of sources for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellor's Office for the purpose of complying with financial and legal program requirements

Reviews applications or other program documents to determine acceptance

Processes eligibility and services for categorical programs in compliance with Title 5 regulations

Awards and disburses support services (e.g. book vouchers, meal tickets, grants, etc.)

Arranges, schedules and assists in the development of training programs for faculty, staff and managers; assists faculty as needed in providing information on specific programs or areas

Assists students with navigating college processes as appropriate for assigned program; assists students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources

Assists in the preparation of presentations, written information and other resource materials concerning available college and community services and programs

Assists in the development and performs delivery of workshops, activities and special programs to provide or promote access to and increased awareness of available student support services and programs; coordinates logistics, scheduling and participant communications

Coordinates with other departments and/or external vendors to arrange for support equipment, materials and services

Prepares and maintains records and files related to student contacts and the provision of services

Participates in and facilitates special events and activities as needed

Establishes appropriate linkages to special populations or community groups served; promotes program through participation in outreach and associations with high schools, middle schools or other local, regional or national organizations

Performs related duties as assigned

Qualification

Administrative supportStatistical compilationMicrosoft Office SuiteCustomer serviceEducational environment experienceRecord keepingDiversity sensitivityEffective communicationProblem-solving

Required

Two (2) years of experience performing responsible administrative duties in a related program

Possession of a high school diploma/GED or the equivalent plus additional coursework in a field related to the area of assignment

Must not have any unresolved financial issues with the U. S. Department of Education that would prohibit the ability to obtain National Student Loan Data System (NSLDS) access immediately

Policies and regulations related to a specific student services program

Applicable laws and statues governing access to public programs and services

Modern office procedures, practices and technology/equipment

Philosophy and objectives of students services programs

Problems encountered by students supported

English usage, grammar, spelling, punctuation and vocabulary

Basic statistical compilation and other record keeping methods and procedures

Modern software applications (Microsoft Office Suite, etc.)

Assist students in identifying concerns and problems and suggest appropriate alternatives to resolve those concerns

Prepare and maintain a variety of records, reports, and confidential materials related to students

Schedule and perform a variety of support functions pertaining to assigned student support program area

Understand and carry out verbal or written instructions

Communicate effectively, both orally and in writing

Work independently and exercise good judgment in performing assigned duties

Keyboard with accuracy

Establish and maintain effective working relationships with those contacted in the course of performing required duties

Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties

Preferred

Experience delivering high quality customer service

Knowledge and familiarity with working in educational environments and Student Services

Strong ability to take initiative in problem-solving and assisting students

Experience and significant comfort utilizing various technologies/systems such as email and texting platforms, scheduling systems, video conferencing, and databases

Demonstrated commitment to fostering equity, inclusion, and access for people from diverse multicultural, social, language, and educational backgrounds