Apply on Employer Site

DriveTime · 3 months ago

Business Process Specialist

United States

Full-time

Remote

Mid, Senior Level

DriveTime, through its subsidiary Bridgecrest, is a leading financial servicing provider focused on creating pathways to vehicle ownership for customers. The Business Process Specialist will design, manage, and improve processes within the Servicing ecosystem while partnering with various stakeholders to enhance operational efficiency and implement process management practices.

AutomotiveFinancial ServicesSales Automation

No H1B

Responsibilities

Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem

Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements

You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas

Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively

You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest

Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards

Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes

Continuously identify and implement high leverage opportunities for process improvement

Lead large scale process improvement projects

Enable and facilitate many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations

In situations (ex-A/B test or product launch) that require ‘non tech’ solution: plan, build and launch the manual process

When new Tech releases impacts ‘Agent Operator’ components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off

Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing

You will be required to be an individual contributor, a thought leader and an organization influencer

You will lead the objective of periodically checking and verifying that the processes are working per intent. You will create a scalable and low-cost methodology for checking and verifying

You will explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement

You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes

Monitor for industry trends and institute these practices as necessary

You will partner closely with our various stakeholders to ensure that as proAs a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization

Qualification

Process improvementData analysisLean Six SigmaExcel proficiencyPeople managementAnalytical skillsMulti-taskingStakeholder influenceCommunicationDetail-oriented

Required

Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem

Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements

Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively

You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest

Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards

Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes

Continuously identify and implement high leverage opportunities for process improvement

Lead large scale process improvement projects

Enable and facilitate many small scale ‘Kaizen - Special Ops' continuous improvement projects across Operations

In situations (ex-A/B test or product launch) that require ‘non tech' solution: plan, build and launch the manual process

When new Tech releases impacts ‘Agent Operator' components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off

Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing

You will be required to be an individual contributor, a thought leader and an organization influencer

You will lead the objective of periodically checking and verifying that the processes are working per intent

You will create a scalable and low-cost methodology for checking and verifying

You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes

Monitor for industry trends and institute these practices as necessary

Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base?

Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them

Killer analytical and reporting abilities. You'll need the capability to analyze data and in return, prepare timely reports on your findings

Master multi-tasker. We are looking for someone that is not only good at multi-tasking but thrives in it

Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management

A mind for the details. Okay we know 'detail-oriented' is on about every job description - but we really mean it!

Process and analytical oriented, with skills across process, quality, statistics, technology and people management

Lean, Six Sigma certification is a plus

Undergraduate degree in STEM

Excellent people influencing skills

Understanding of the Servicing and Collections policies as it relates to Financial services business

Excellent communication and presentation skills

Ability to manage multiple tasks and initiatives in a fast-paced culture

Proficient in Excel and basic data analytical tools in Excel