Director, Professional Services jobs in United States
cer-icon
Apply on Employer Site
company-logo

OpenGov Inc. · 6 days ago

Director, Professional Services

positionChicago, IL
timeFull-time
remoteHybrid
seniorityLead/Staff, Director/Executive
money$170K/yr - $190K/yr
date5+ years exp

OpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. The Director of Professional Services will manage project managers and implementation experts to ensure timely and budget-friendly project deployments while maintaining high customer satisfaction.

Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
check
H1B Sponsor Likelynote

Responsibilities

Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers
Lead project managers with operational excellence that drives predictability
Manage P&L for portfolio profitability
Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers
Ensure proper resource planning
Build strong cross-functional and customer relationships
Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction
Produce key customer references through high quality of delivery
Establish command and control of project delivery both internally and externally when projects are escalated
Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders
Participate in the sales process as needed to ensure proper scoping and resourcing
Support Statement of Work and Change Order creation and approvals as needed
Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward
Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track
Assist in enhancing OpenGov’s methodology of project delivery
Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible
Act like an owner—navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture

Qualification

SaaS experienceP&L managementProject management toolsPortfolio forecastingRisk mitigationAnalytical thinkingTeam buildingExecutive presenceInnovative thinkingAdaptability

Required

Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L
Experience with portfolio forecasting, resource allocation, capacity planning
Strong aptitude to learn domain and products
Extra strong analytical thinking, strong system perspective and diligent process analysis skills
Strong initiative, innovative thinking skills, and ability to analyze details and translate into 'big picture' view
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Experience building high-performing teams: focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment
Experience with risk mitigation, management, and handling escalations
Executive presence in internal and external presentations/communications with C-level management

Preferred

Experience with government processes, protocols, and use cases applicable to our software is a strong plus
Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations

Company

OpenGov Inc.

twittertwittertwitter
Glassdoor3.8
company-logo
Our mission is to power more effective and accountable government.
dateFounded in 2012
location
San Francisco, California, USA
people-size501-1000 employees
web-link
http://opengov.com

H1B Sponsorship

OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)

Funding

Current Stage
Late Stage
Total Funding
$178M
Key Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M

Leadership Team

leader-logo
Zac Bookman
CEO and Co-founder
linkedin
leader-logo
Paul Denton
Chief Financial Officer
linkedin

Recent News

EIN Presswire
City of Ellsworth, ME Advances Operational Modernization with OpenGov Public Service Platform
2026-01-06
vox
OpenGov Scores $15 Million as Andreessen Horowitz Invests
2025-12-29
Venturebeat
OpenGov has another $15M to show how governments spend your money
2025-12-29
Company data provided by crunchbase